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UOB · 5 months ago

Manager, Computer Operator, Group Infrastructure & Platform Services

Central Region (City Area)

Full-time

Onsite

Mid, Senior Level

5+ years exp

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices. The role involves leading a team of Operators to ensure the seamless operation of IT systems across multiple platforms within a 24x7 Command Center environment, while managing incident responses and documentation.

BankingFinanceFinancial Services

Responsibilities

Lead a team of 7-8 Operators, overseeing their daily operations, ensuring exceptions are promptly attended and escalated to corresponding support teams

Track and manage scheduled batch jobs, ensuring timely execution and resolution of job failures conforming to the SLAs with business

Represent IT Operations team on incident calls, answer questions, provide crisp updates when asked, assign Operators to assist with speedy resolution to ongoing incidents

Conduct first-level diagnosis and resolution of system and batch issues before escalating to higher support tiers

Quickly adapt to directions from management making sure the Operations staff follow them, collaborate professionally with service recovery and other support teams for faster resolution to issues

Maintain accurate operational logs, incident records, and shift handover documentation to support audit and compliance reviews

Qualification

IT operations experienceMainframe knowledgeUNIX/Linux knowledgeTeam managementMicrosoft OfficeIncident managementFluency in EnglishInterpersonal skillsTeam playerCalm under pressure

Required

Degree or Diploma in Information Technology, Computer Science, or related field

5+ years of hands-on experience in IT operations or Command Center environment

2 years of managing a team of 5 or more people with exposure to problem-solving, delegation of duties, providing periodic feedback to the team and motivating them

Familiarity with one or more of the IT systems - Mainframe, AS/400, UNIX/Linux, Windows

Working experience in Microsoft Office (Excel, Word, PowerPoint)

Fluency in both spoken and written English

Good interpersonal skills, ability to work as a team player, and remain calm under pressure

Willingness to work 12-hour rotating shifts following a structured pattern (e.g. three consecutive workdays followed by two days off, then two workdays followed by another two days off)