Multiply Labs · 1 month ago
Senior Strategic Account Manager - Cell Therapy
San Francisco, CA
Full-time
Onsite
Senior Level
$180K/yr - $210K/yr
6+ years expMultiply Labs is a cutting-edge startup based in San Francisco, California, focused on revolutionizing the manufacturing of cell therapies through advanced robotic systems. The Senior Strategic Account Manager will own and expand relationships with flagship cell therapy customers, driving customer success and aligning the company's roadmap with the needs of GMP manufacturing environments.
Industrial AutomationManufacturingPersonal HealthPharmaceuticalRobotics
Responsibilities
Own the end-to-end commercial relationship for assigned pharma and biotech accounts, serving as the primary point of contact and trusted advisor
Develop and execute strategic account plans, identifying customer goals, risks, expansion opportunities, and long-range partnership pathways
Manage key stakeholders across technical, operational, and executive functions at customer organizations
Lead expansion initiatives—from increased footprint to new product features to scaled consumables usage—by identifying customer signals and presenting clear value cases
Partner with Multiply Labs leadership (CEO, Product, Supply Chain, and Finance) to shape pricing, renewal structures, and contract terms aligned with customer needs and internal strategy
Track account health, usage patterns, customer commitments, and revenue forecasts with precision
Translate customer workflows and functional needs into clear product requirements
Partner with Product Management and Engineering to shape features and product roadmap priorities
Participate in product design reviews, feasibility discussions, and prioritization sessions
Coordinate customer pilots, validations, and early testing cycles for new capabilities
Identify unmet needs and lead structured Voice of Customer sessions to drive roadmap shifts
Act as the customer’s voice internally, synthesizing and sharing feedback across all teams
Partner with Quality, Regulatory, and Supply Chain to ensure alignment on GxP expectations, audits, compliance topics, and risk mitigation
Own the operational relationship post-sale to ensure customers realize the full value of Multiply Labs’ platform
Lead customer onboarding, ensuring readiness across installation, training, qualification, and workflow integration
Manage launch execution, from planning to coordination with Engineering, Supply Chain, and Service for a seamless deployment
Deliver customer training (in partnership with Field Engineers) and ensure customer teams are confident and self-sufficient
Serve as the first line of escalation for customer needs, triaging issues and ensuring timely internal responses
Monitor performance, adoption, and system usage; proactively identify areas to increase value and reduce friction
Qualification
Required
Bachelor's degree in Biology, Engineering, or a related field
6+ years in Strategic Account Management, Customer Success, Product Management, or Program Management within biotech, pharma, cell therapy, CDMO, or life sciences tools
Strong working knowledge of GMP/GxP and regulatory expectations for manufacturing and QC systems
Experience bringing a product to market
Proficiency with project management tools such as MS Project, SmartSheet, and JIRA
Demonstrated success owning enterprise customer relationships and growing revenue in complex technical environments
Experience interfacing with technical and scientific stakeholders (Manufacturing, Process Development, Automation, Quality, Regulatory)
Ability to translate customer needs into actionable requirements for Product, Engineering, and leadership
Excellent communication, stakeholder management, and executive-level presentation skills
Comfortable operating in a fast-paced, early-stage environment with evolving processes and ambiguous constraints
Preferred
Experience with cell therapy, cell processing automation, bioprocessing equipment, or robotics-based platforms
Prior experience supporting system installs, validations, or launches in regulated biomanufacturing settings
Benefits
401K with 4% company match
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Partial Health Insurance for Child Dependents
HSA or FSA
Twice weekly catered lunch (for team members in SF office)
Pre-tax Commuter Benefit
10 Paid Holidays
Flexible PTO
Paid Parental Leave
Company
Multiply Labs
Multiply Labs deploys advanced robotics technology to manufacture personalized pharmaceutical capsules.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$22.7MKey Investors
Casdin CapitalP101Y Combinator
2021-04-14Series A· $20M
2017-05-02Seed· $2.7M
2016-10-04Seed
Leadership Team
Fred Parietti
Co-Founder and CEO
Recent News
Business Standard India
2026-01-14
2026-01-14
Company data provided by crunchbase