Standard Chartered · 1 month ago
Business Account Manager
New York, United States
Full-time
Hybrid
Mid Level
$104K/yr - $156K/yrStandard Chartered is an international bank that aims to create a positive difference for clients and communities. The Business Account Manager will focus on providing exceptional client services, managing relationships, and driving process improvements to enhance client experience and revenue generation.
BankingFinanceFinancial Services
Responsibilities
Ensure best in class services are being provided in a consistent manner to clients
In-depth understanding of business goals and strategy. Aligning with Sales and Product teams to deliver against corporate targets
Provide oversight to the way queries are prioritised and handled for any Premium clients
Demonstrate sound and objective judgement when dealing with conflicts due to prioritisation
Drive process improvements on any daily processing or BAU tasks
Work with regional and global teams to facilitate a “follow the sun” support model
Work with the Prime Services business and technology/project teams on new product offerings
Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all to way to operations on the ground, securing support services from other teams
Develop and deliver solutions to improve client experience and generate additional revenue
Perform relationship management functions including conducting regular client reviews
Support, manage and execute regional/global initiatives
Be responsible for the end to end client contact processes and their associated client experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints
Ensures consistency of client management approach
Represent the Voice of the Client, championing change and improvements across the client experience
Onboard clients to the Prime Services platform
Ensure all client queries and escalations are resolved swiftly
General communication with Counterparties, IT Support, Credit, Operations, Front Office, Legal and Product Controllers
Perform portfolio analysis to calculate margin and fee requirements
Qualification
Required
In-depth understanding of business goals and strategy
Aligning with Sales and Product teams to deliver against corporate targets
Provide oversight to the way queries are prioritised and handled for any Premium clients
Demonstrate sound and objective judgement when dealing with conflicts due to prioritisation
Drive process improvements on any daily processing or BAU tasks
Work with regional and global teams to facilitate a 'follow the sun' support model
Work with the Prime Services business and technology/project teams on new product offerings
Develop and deliver solutions to improve client experience and generate additional revenue
Perform relationship management functions including conducting regular client reviews
Support, manage and execute regional/global initiatives
Be responsible for the end to end client contact processes and their associated client experience
Ensures consistency of client management approach
Represent the Voice of the Client, championing change and improvements across the client experience
Onboard clients to the Prime Services platform
Ensure all client queries and escalations are resolved swiftly
General communication with Counterparties, IT Support, Credit, Operations, Front Office, Legal and Product Controllers
Perform portfolio analysis to calculate margin and fee requirements
Benefits
Best in class 401k plan with up to 8% employer match
Robust medical plan coverage with employer funded Health Savings Accounts
Inclusive family building benefits
Flexible/hybrid working arrangements for many of our positions subject to role specific considerations
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Company
Standard Chartered
We are a leading international banking group, with a presence in 54 of the world’s most dynamic markets.
Founded in 1853
10001+ employees
H1B Sponsorship
Standard Chartered has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (34)
2023 (25)
2022 (29)
2021 (28)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$1.23B2026-01-08Post Ipo Debt· $1.17B
2023-07-14Acquired
2018-10-01Post Ipo Debt· $43.5M
Leadership Team
Dalu Ajene
Chief Executive Officer
Jean Lu
CEO China and Executive Vice Chair of the China Board
Recent News
Korea Herald
2026-01-19
Company data provided by crunchbase