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KNAPP North America · 2 months ago

PM Mobile Maintenance Technician

Full-time

Onsite

Senior Level

6+ years exp

KNAPP North America is a leading provider of intelligent solutions for automating logistics processes. The PM Mobile Maintenance Technician will provide first-class maintenance and support for automated storage and retrieval systems, ensuring high-quality service and effective communication with customers.

Industrial Automation

Responsibilities

Be a team member and provide first-class maintenance and support to our customers on operation and maintenance of automated storage and retrieval systems and storage and picking systems installed at our customer’s locations

Demonstrate proven experience dealing with electro-mechanical faults and failures and understand the importance of providing preventative maintenance services as part of a resident service and support system

Provide 24 hr maintenance support to customers or according to customer schedule

In conjunction with the customer’s on-site maintenance department, provide efficient response to Customer, following a first-time right policy

Participate in site-related meetings as and when required, with both the Customer and KNAPP

Provide emergency breakdown and maintenance support

Create strong effective working relationships with customers and their operational agents to enable KNAPP to provide a first-class service

Achieve performance standards for output, speed of response and quality of repair and workmanship

Provide maintenance support on other issues, including installed system

Maintain quality of service by ensuring good quality communication with both customers and KNAPP

Ensure that reports are well written and legible

Implement site quality procedures, safety procedures, and any statutory procedures

Hold regular meetings with the Maintenance Operations Manager to discuss activities and progress

Provide maintenance service support, including to the installed system

Ensure that all spares usage issues are logged accurately and timely with the customer and KNAPP spare parts team

Ensure that supplied tools and equipment are well cared for and are always in a presentable/usable condition

Be flexible and use skills and aptitudes to the best of your abilities

Ensure that all timesheets and documentation are correct and legible, reflect accurate job numbers, and are presented to KNAPP supervisor on a weekly basis for sign off

Willing to travel as and where required or requested

Train customer’s maintenance team

Qualification

Mechanical strip-downElectro-mechanical fault diagnosisElectrical circuit diagramsMachine calibrationCustomer serviceMicrosoft OfficeMechanical aptitudeCommunication skillsAttention to detail

Required

Minimum 6 years' experience in a relevant industry or service

Valid driving license

Ability to communicate clearly verbally and in writing

Proven track record working independently and on customers sites

Mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing

Ability to work within an assigned timeframe to complete reactive repairs

Interaction with on-site management, keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner

Hands-on ownership of issues to achieve a quick time resolution

Ability to interpret and work with electrical circuit diagrams

Appreciation of health & safety considerations as related to given tasks and ability to carry out risk assessments successfully

Mechanical aptitude, including the ability to read assembly drawings

Operation of hand tools and ability to assemble parts onto equipment

Ability to follow set up instructions, assembly drawings and check lists

Attention to detail and exceptional follow-up skills

Excellent customer service skills with both internal and external customers

Superior communication skills

Computer literate with basic Microsoft Office skills

Willingness to learn and adapt to changing role requirements

Appreciation of cultural diversity

Benefits

Industry competitive compensation

Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!

401k with employer match and no vesting!

Paid Vacation & Holidays

Paid Parental Leave

Subsidized child-care

Tuition Reimbursement

Pet Insurance

Corporate Social Responsibility including recycling, sustainability, and volunteering