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Teledyne Judson Technologies · 2 months ago

Dynamics CRM Administrator

US - Chestnut Ridge, NY

Full-time

Onsite

Mid, Senior Level

$92K/yr - $122K/yr

5+ years exp

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets. They are seeking a Dynamics CRM Administrator to support, maintain, and optimize Dynamics 365 CRM environments, ensuring effective application management and stakeholder collaboration.

ElectronicsManufacturing

No H1B

Responsibilities

Administer and maintain Dynamics 365 CRM environments in both on-premises and online including all aspects of application life cycle management

Support Sales, Service, and Field Service applications and custom applications within the Dynamics 365 suite

Manage multiple CRM environments and projects, coordinating with a broad group of stakeholders

Respond to application questions from end users, provide training, resolve issues, manage license assignments and onboard new users to the platform

Partner with stakeholders to gather requirements and translate them into comprehensive CRM solutions that meet a range of organizational needs

Create and manage custom solutions including, but not limited to, form/view updates, processes, power automate flows, plugins, javascript, html, and image web resources, reports and apps

Manage complex security structures configured using a combination of business units, security group teams, security access teams, field level security and security roles

Manage data retention policies and procedures and implement best practices

Maintain awareness of D365 platform changes and evaluate potential impacts on existing integrations and configurations

Recommend and implement enhancements to optimize system performance and user experience

Oversee and support integrations between D365 and other enterprise systems (e.g., ERP, 3rd party apps, Microsoft apps including SharePoint)

Collaborate with integration developers to design and troubleshoot APIs, web services, and batch interfaces

Participate in data mapping, transformation, and validation efforts during the integration design and deployment process

Participate in system upgrades, module deployments, and change management activities

Support UAT testing, documentation, and training efforts for new features or integrations

Support internal and external audits by providing access logs, user role reviews, and system control documentation

Work with external consultants to manage assigned projects and tasks

Qualification

Dynamics 365 CRMPower PlatformSQL database managementSharePoint integrationAPI designTroubleshootingProject managementCustomer service skillsCommunication skillsProblem-solving skills

Required

BS in Computer Science or a related field or equivalent experience is required

Advanced Dynamics 365 CRM and Power Platform product knowledge with at least 5 years of Dynamics 365 CRM Administration

Previous hands-on experience as a Dynamics 365 CRM Administrator, including exposure to both on-premises and online environments with working knowledge of Sales, Service, and Field Service modules within Dynamics 365

Proven ability to analyze, design and optimize processes utilizing the Dynamics 365 platform, increasing user adoption and driving best practice

Strong problem-solving and communication skills to support end users, deliver training, and onboard new users

Ability to analyze business requirements and assist in designing CRM solutions

Experience managing projects and environments with a varied stakeholder group

Proficiency with SQL, SSMS, Visual Studio, SSIS, KingswaySoft and/or CozyRoc, Dynamics 365 CRM API, PAC-CLI

Ability to automate complex business processes using Dynamics 365 CRM tools like Workflows, Business Process Flows, Power Automate Flows, Plugins, and custom Javascript

Excellent analytical and problem-solving skills, including ability to dig into problems at detail level and reconcile system anomalies/problems

Ability to liaise with and build relationships with stakeholders at all levels

Ability to work collaboratively across IT and with other cross-functional teams to achieve common goals

Ability to work independently with limited supervision

Ability to establish priorities and manage multiple projects simultaneously

Excellent verbal and written communication skills

Excellent customer service skills

Preferred

Proficiency in integrating SharePoint with Dynamics 365 (on-premises and online)

Knowledge of DocumentsCorePack for template management

Experience with SQL database management and SSIS integration using KingswaySoft and/or CozyRoc

Previous experience performing complex migrations from Dynamics On-Premise to Dynamics Online, as well as migrations to/from Salesforce, Access, or other database platforms

Familiarity with Power BI and CoPilot for Sales and Service

Familiarity with Power Pages solutions and management tools

Working knowledge of, or direct experience with, Salesforce CRM