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Hexagon Manufacturing Intelligence · 2 days ago

Service Engineer - Allentown, PA

Greater Philadelphia

Full-time

Hybrid

Entry, Mid Level

Hexagon's Manufacturing Intelligence division is seeking a Service Engineer in Allentown, PA. In this role, you will ensure customer success by maintaining and optimizing high-precision Coordinate Measuring Machines (CMM) and related equipment, while working independently and troubleshooting complex systems.

Machinery Manufacturing

H1B Sponsor Likely

Responsibilities

Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations

Provide technical expertise and training to customers on machine operation and upkeep

Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products

Work independently in a dynamic environment while delivering outstanding customer satisfaction

Accurately complete service reports and provide feedback to continuously improve our services

Enjoy regional domestic travel (100%), where you’ll interact with a wide range of clients and industries

Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs

Qualification

Technical degreeCMM machines experienceMechanical troubleshootingElectrical troubleshootingSoftware troubleshootingMicrosoft operating systemCustomer service skillsHand tools experienceProblem-solving skillsCommunication skills

Required

Technical degree (Tech School, Associate, or Bachelor's) in a discipline such as Electronics, Industrial Mechanics, or a related field

Alternatively, training and experience from a Military Technical School

Prior experience working with hand tools and basic electrical test equipment is essential

Microsoft operating system knowledge is required

Mechanical, electrical, and software troubleshooting skills are highly desired

Strong problem-solving skills and the ability to work independently

Comfortable lifting up to 75 lbs and traveling regularly within the territory

Excellent communication and customer service skills

Preferred

Prior experience with CMM machines or other industrial automation is a plus

Benefits

Competitive salary with opportunities for performance-based bonuses.

Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.

Flexible work schedules with remote options and 80%-100% travel, offering variety in your workdays.

Paid time off (PTO), including holidays and parental leave.

401k with generous employer match and tuition reimbursement to support your professional development.

Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.

Company

Hexagon Manufacturing Intelligence

Glassdoor3.9

Hexagon Manufacturing Intelligence helps industrial manufacturers develop the disruptive technologies. It is a sub-organization of Hexagon.

Founded in 2001

North Kingstown, Rhode Island, USA

5001-10000 employees

http://www.hexagonmi.com

H1B Sponsorship

Hexagon Manufacturing Intelligence has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (19)

2024 (38)

2023 (17)

2022 (18)