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Citizens · 14 hours ago

Manager – Business Insights (Credit Card & Personal Lending)

Westwood, MA

Full-time

Hybrid

Senior Level

$160K/yr - $200K/yr

7+ years exp

Citizens is seeking a Manager, Business Insights to lead analytics for Unsecured Lending. This role involves managing a team of analysts to deliver actionable insights that drive business impact, ensuring compliance with regulatory standards while fostering high performance and development within the team.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Lead analytics and insights for Credit Card and Personal Loans, partnering directly with business and product teams

Manage and mentor a team of 4+ analysts, fostering development and high performance

Conduct analysis and answer critical business questions around sales performance, customer behavior trends, and portfolio analytics

Set analytic methodology and standards for business impact, focusing on enablement and clarity

Design and oversee testing frameworks (A/B, quasi-experiments) and ensure statistical rigor

Build and maintain governed analytics assets (semantic models, curated tables, Python/SQL libraries)

Manage delivery of executive-ready dashboards and narratives; standardize metrics and drive adoption

Ensure audit readiness and compliance with OCC, CFPB, and FDIC standards

Collaborate with Compliance, Audit, and Model Risk partners

Drive cross-functional projects to expand analytics capabilities

Qualification

Credit card experienceData-driven thinkingLeadership experienceSQLPythonPower BITableauAzure data platformsBusiness partnershipCommunication skills

Required

7+ years in analytics, risk, consulting, or lending (credit card experience strongly preferred)

Demonstrated leadership and people management experience

Strong communication and business partnership skills

Bachelor's degree required

Strong understanding of loan-level economics, price optimization, and return-optimized marketing strategies

Experience managing users of SQL and Python for analytics and data engineering

Experience managing users of Power BI, Tableau, and Azure data platforms

Strong understanding of data quality, controls, and regulatory documentation

Knowledge of experimentation and causal inference methods