NEOGOV · 2 months ago
Utility Administrative Assistant.
Cudahy, WI
Full-time
Onsite
New Grad, Entry Level
$24.35/hr - $31.37/hrNEOGOV is a company that serves the City of Cudahy, which is seeking a Utility Administrative Assistant. This role supports the financial, administrative, and customer service functions of the Water Utility, ensuring accurate billing and compliance with regulatory requirements.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Prepare and process all monthly water and utility bills
Issue past due notices and manage delinquent accounts
Implement payment plans with customers as required
Respond to inquiries regarding bills and utility services via phone, email, and in-person
Resolve customer complaints and provide detailed service explanations
Serve as frontline backup for other City Departments as required (Inspection, Public Works office, etc.)
Assist in preparing financial reports and statements for audits
Support budget monitoring and provide financial data to the Water Utility Manager and Director of Office Services
Coordinate with external auditors for financial reviews and compliance checks
Maintain accurate records of customer accounts and billing information
Coordinate field and water plant operations with staff as needed
Assist with preparation of utility-related documents, reports, and submissions to regulatory bodies
Manage inventory and requisition supplies as necessary
Ensure adherence to state and federal regulations governing utility billing and service provision
Prepare and submit required reports to regulatory agencies
Operate and troubleshoot billing software and other related computer systems
Implement updates and improvements as needed in coordination with IT
Qualification
Required
18 years of age or older
High School Diploma required
Proficient in Microsoft Office suite of software
Excellent communication skills, both written and verbal
Preferred
Experience in billing or customer service preferred, but not required
Certificate(s), associate or bachelor's degree in bookkeeping, accounting, business or public administration or closely related field preferred but not required
Benefits
Wisconsin Retirement Fund
Health, dental, vision, life and disability insurance
Sick, holiday and vacation days
CITY PAYS PREMIUM FOR BASIC LIFE COVERAGE ON EMPLOYEE
EMPLOYEES OF THE CITY OF CUDAHY RECEIVE 10 PAID HOLIDAYS ANNUALLY
AFTER ONE YEAR OF EMPLOYMENT - EMPLOYEE WILL RECEIVE THREE PERSONAL DAYS EACH YEAR
ELIGIBILITY FOR SICK LEAVE BEGINS AFTER SUCCESSFUL COMPLETION OF THE PERFORMANCE PERIOD OF EMPLOYMENT WITH THE CITY.
CITY CURRENTLY PAYS THE PREMIUM FOR A MEDICAL BENEFIT PLAN FOR EMPLOYEES AND THEIR FAMILIES UP TO THE MAXIMUM ALLOWABLE BY LAW
AFTER 4TH YEAR, SICK LEAVE EARNED IS 4 HOURS PER MONTH TO A MAXIMUM OF 360 HOURS
AFTER ONE FULL YEAR OF SUCCESFUL EMPLOYMENT - EMPLOYEE SHALL EARN: 2 WEEKS VACATION AFTER 1 YEAR, 3 WEEKS VACATION AFTER 7 YEARS, 4 WEEKS VACATION AFTER 15 YEARS, 5 WEEKS VACATION AFTER 23 YEARS
EMPLOYEES ARE COVERED UNDER THE STATE OF WISCONSIN RETIREMENT SYSTEM
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase