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Freed · 4 days ago

Group Account Manager

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $200K/yr

5+ years exp

Freed is a company focused on improving clinician satisfaction through innovative AI technology. The Group Account Manager will manage and expand the customer base, ensuring exceptional service and support throughout the customer journey.

Artificial Intelligence (AI)Document ManagementElectronic Health Record (EHR)Health Care

Responsibilities

You lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion

You analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product

You identify and successfully close expansion opportunities

You provide ongoing support to the user base across your portfolio

Qualification

B2B customer managementAccount expansionCustomer service toolkitExperience in high growthSelf directionAccountabilityHandling customer satisfactionAI productsOwnershipCollaborative environment

Required

5-8 years of directly relevant experience managing high profile customer accounts

An established ‘toolkit' for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment

Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts

High motivation, self direction, and an intrinsic sense of ownership and accountability

An indefatigable spirit that's equally capable of handling customer delight and dissatisfaction