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Revvity · 3 months ago

Remote Inside Sales Representative

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $70K/yr

5+ years exp

Revvity is a developer and provider of end-to-end solutions aimed at addressing significant health challenges. The role of Remote Inside Sales Representative involves achieving sales goals through consultative selling, providing operational support, and acting as a resource for teammates in a remote contact center environment.

Health CareLife Science

Responsibilities

Achieve daily, weekly, monthly, and quarterly sales goals through consultative selling to expecting families

Master ViaCord’s products and services to educate consumers with accuracy and clarity

Deliver an exceptional consumer experience by handling escalated calls, resolving service challenges, and ensuring families feel supported at every step

Act as a go-to resource for teammates on systems, processes, and product questions

Serve as a subject matter expert on ViaCord’s commercial systems (Salesforce, Oracle, WebEx, Zendesk, Microsoft, DocuSign)

Monitor contact center coverage and escalate staffing gaps to management to maintain service levels

Ensure adherence to departmental policies, including PTO scheduling and on-call rotations

Participate in the commercial on-call program and provide required weekend support as scheduled

Partner cross-functionally (operations, billing, shipping, etc.) to quickly resolve order discrepancies and service issues

Maintain proficiency in a broad set of skills through cross-training across sales and service functions

Support onboarding and training of new hires by providing peer mentorship, best practices, and product expertise at the direction of management

Deliver peer training and retraining on processes and systems; develop clear user guides and work instructions

Contribute to departmental initiatives, process improvements, and projects that enhance consumer and team experience

Serve as a liaison between management and front-line reps, communicating team needs upward and reinforcing leadership direction

Qualification

SalesforceOracleZendeskDocuSignContinuous Improvement certification5+ years of sales experienceBilingual in Spanish/ChineseFacilitating training sessionsCommunication skillsInterpersonal skills