Reflection AI ยท 2 days ago
Engagement Manager
New York, NY
Full-time
Onsite
Senior Level
5+ years expReflection AI is on a mission to build open superintelligence and make it accessible to all. They are seeking an Engagement Manager to drive the adoption of their technology across enterprises, managing the end-to-end AI deployment lifecycle and ensuring successful organizational change and scaled adoption.
Computer Software
Responsibilities
Support technical discovery sessions to understand customer requirements. Work alongside Solutions Architects and Forward Deployed Engineers to structure strategic engagements, drafting Statements of Work (SOWs) that outline scope, milestones, and success criteria
Enable Forward Deployed Engineers during project delivery by navigating organizational complexity and facilitating access to customer subject-matter experts, systems, and data
Manage customer relationships by maintaining a regular cadence with executive sponsors and technical leads, while surfacing issues and celebrating wins
Lead delivery operations, including sprint ceremonies, milestone reviews, and progress reporting. Translate technical complexity into executive-level updates
Support technical discovery sessions to understand customer requirements and inform engagement design
Support enterprise on-boarding processes by coordinating Reflection's teams to manage security reviews, legal approvals, and procurement processes with account executives
Manage scope and change requests, setting clear expectations and negotiating contract modifications when necessary
Capture customer feedback to inform our research and product development priorities
Qualification
Required
5+ years of experience in roles such as Engagement Manager, Technical Program Manager, or Deployment Strategist within consulting, technology, or enterprise software
A proven track record of delivering complex technical projects to large enterprise customers
High technical acumen with a solid understanding of AI/ML concepts, software architecture, and enterprise systems
Exceptional stakeholder management skills with experience navigating large organizations
You are energized by ambiguity and have the ability to drive organizational change, guiding customers from initial concept to full-scale adoption
Benefits
Comprehensive medical, dental, vision, life, and disability insurance.
Fully paid parental leave for all new parents, including adoptive and surrogate journeys.
Financial support for family planning.
Paid time off when you need it, relocation support, and more perks that optimize your time.
Lunch and dinner are provided daily.
Regular off-sites and team celebrations.
Company
Reflection AI
Frontier open intelligence accessible to all. Our team previously built frontier LLMs at labs like DeepMind, OpenAI, and Anthropic.
11-50 employees
H1B Sponsorship
Reflection AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
Funding
Current Stage
Early StageCompany data provided by crunchbase