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D.R. Horton · 22 hours ago

Customer Service Technician

Mount Laurel, NJ

Full-time

Onsite

Mid Level

$50K/yr - $65K/yr

3+ years exp

D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a Customer Service Technician to maintain high customer satisfaction among homeowners. The role involves facilitating customer warranty requests, performing repairs, and managing subcontractors to ensure timely resolution of issues after closing a home.

ConstructionFinanceProperty DevelopmentReal Estate

Responsibilities

Evaluates homeowner repair issues to determine if they are warrantable items

Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs

Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting

Schedules and manages subcontractors to make designated warranty repairs

Ensure all repairs are completed within compliance standards

Certifies warranty work is completed within contractor obligations

Develop and maintain good rapport with subcontractors and homeowners

Follows up with homeowners to ensure concerns are addressed in a timely and professional manner

Processes charge-back documentation and invoices

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work overtime

Ability to travel overnight

Qualification

Carpentry workDrywall repairPaintingCustomer service experienceMS Office proficiencySystematic approachLift 50 poundsDRH Warranty applicationsEffective communicationWork independently

Required

High school diploma or general education degree (GED)

Three or more years related experience, including carpentry work, drywall, texture repair and painting

Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime

Excel in effective and positive communications

Work effectively in high pressure situations

Ability to work independently and be productive without supervision

Ability to provide a systematic approach in carrying out assignments

Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

Proficiency with MS Office and email

Ability to lift and/or move up to 50 pounds