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Lovable · 1 day ago

Customer Success Manager

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

Lovable is a company that enables anyone to build software quickly and efficiently. They are seeking a Founding Customer Success Manager to guide users from initial value to full adoption by building relationships and ensuring customer success.

Artificial Intelligence (AI)Developer PlatformDeveloper ToolsSoftware

Responsibilities

Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts

Build and execute success plans aligned with customer goals and product capabilities

Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value

Partner with Product and Engineering to surface feedback and shape roadmap priorities

Partner with FDEs to solve complex needs quickly, pairing business context with technical execution

Collaborate with AEs to identify and qualify CSQLs for expansion

Troubleshoot blockers, coordinate internal support, and ensure fast resolution

Track health scores, usage, and adoption metrics to identify risks and opportunities

Build Customer Success playbooks and new processes based on learnings

Act as a strategic advisor - guiding customers on best practices, new features and workflows

Qualification

Customer SuccessAccount ManagementSaaS ExperienceOnboarding SkillsTechnical CommunicationEmpathyBusiness AcumenTechnical CuriosityCollaboration SkillsProblem Solving