Casap · 1 month ago
Technical Implementation Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
$140K/yr - $170K/yr
5+ years expCasap is a Series A startup on a mission to change the way banks operate by automating disputes and fighting friendly fraud. They are seeking talented Technical Implementation Managers to serve as the primary point of contact for new customers, leading technical kickoff calls and translating client requirements into clear technical specifications for the engineering team.
FinanceFraud DetectionSoftware
Responsibilities
Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding
Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs
Translate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team
Coordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs
Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track
Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach
Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs
Ensure a smooth handoff to the platform support team once clients are fully live and integrated
Qualification
Required
5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech
Strong technical fluency — able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams
Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries
Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders
Excellent communication skills with the ability to engage both technical and executive-level stakeholders
Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments
Preferred
Familiarity with fraud systems, payment infrastructure, or chargeback processes!
Company
Casap
Casap provides a copilot and collaboration platform for automating disputes and preventing fraud for financial institutions.
11-50 employees
H1B Sponsorship
Casap has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Early StageTotal Funding
$33.6MKey Investors
Emergence CapitalLightspeed Venture PartnersPrimary Venture Partners
2025-08-07Series A· $25M
2024-10-28Seed· $7M
2024-10-28Pre Seed· $1.5M
Leadership Team
Shanthi Shanmugam
Chief Executive Officer
Saisi
Co-founder
Recent News
2025-10-31
2025-10-02
Company data provided by crunchbase