Siena AI · 4 weeks ago
Engineering Manager, Agent & Platform
Canada
Full-time
Remote
Mid, Senior LevelSiena AI is the first intelligence layer for customer experience, creating an operating system of AI agents that enhance customer interactions. The Engineering Manager will lead teams in building and deploying AI agents while ensuring customer success and shaping platform capabilities based on deployment insights.
Artificial Intelligence (AI)E-CommerceEnterprise SoftwareMachine LearningSoftware
Responsibilities
Build and deploy production-grade AI agents: You'll lead a team of engineers building and deploying highly performant, reliable AI agents for strategic customers. These are scalable systems handling millions of customer conversations in production. You'll ensure technical excellence, operational reliability, and high customer impact. You'll be hands-on: meet customers, read PRs, build integrations, jump into customer issues when needed
Own outcomes for customers: You'll deploy agents for a portfolio of strategic accounts and own their success. This means driving automation rates up, improving quality, managing escalations, and running customer reviews. You'll coordinate with Sales, Implementation, and Customer Success teams to deliver results. Your customers should be growing and staying with Siena
Shape the platform based on deployment learnings: Your team's work with customers will guide platform priorities. You'll surface what's breaking, what's missing, and what would unlock more value. Build evals and measurement frameworks to prove what works in production. Turn deployment insights into product requirements and work with Product, Design, and Engineering teams to shape the roadmap
Lead and grow your team: Rally your team through ambiguity, setbacks, and tough customer asks. Push for clarity, focus, and high energy in every sprint. Drive urgency without burning people out. Coach and mentor engineers who want to grow fast and build great things. Partner with recruiting to hire exceptional talent
Qualification
Required
Experience leading engineering teams that build and scale end-to-end production systems
Strong technical problem-solving skills and ability to guide teams through ambiguous, fast-changing environments
Deep understanding of AI/ML systems—ideally agent orchestration, prompt engineering, RAG pipelines, or evaluation frameworks
A leadership style that blends high standards with empathy, fostering both speed and quality
Proven ability to work closely with customers and translate business needs into technical deliverables
You measure success by customer outcomes, not just features shipped
Excellent communication skills across technical and non-technical audiences
Preferred
Experience building or deploying AI/LLM systems in production at scale
Background as a founder, engineering lead, or startup builder with high ownership and urgency
Familiarity with modern agent tooling: eval frameworks, LangChain, observability tools
Benefits
Learning budget. If you're growing, so are we.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools.
Company
Siena AI
Siena AI is the creator of an autonomous chat platform that aims to blend human empathy and intelligent automation.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$11.05MKey Investors
Sierra VenturesGapMinder VC
2024-09-01Seed· $6M
2023-11-16Seed· $4.7M
2020-09-28Pre Seed· $0.35M
Leadership Team
Andrei Negrau
ceo, founder
Recent News
2025-08-19
2025-07-02
2025-07-02
Company data provided by crunchbase