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Florida Gulf Coast University · 5 months ago

Student Help Desk Support Associate

Main Campus

Full-time

Onsite

New Grad

Florida Gulf Coast University is a higher education institution that offers various services through its Information Technology Services. The Student Help Desk Support Associate will provide customer service and technical support to the FGCU community, assisting with hardware/software inquiries and troubleshooting.

Responsibilities

Provide phone and walk-up counter support to the FGCU community

Answer questions about hardware/software configurations

Remote troubleshooting

Help with testing of new services

Record work in the Help Desk ticketing system

Performs other job-related duties as assigned

Qualification

Customer serviceHelp desk experienceBasic computer knowledgeRemote troubleshootingCommunication skills

Required

Currently enrolled as a student at the University and in good academic standing

Experience providing excellent customer service in person and over the phone

Basic knowledge and understanding of computer use

Open availability Mon-Fri 7:00 a.m. – 10:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m

Preferred

Previous experience in a help desk role in a higher education environment

Coursework or training in IT disciplines covering computer applications, hardware, networking, systems or similar area

Company

Florida Gulf Coast University

Florida Gulf Coast University is a school in Fort Myers.

Founded in 1991

Fort Myers, Florida, USA

1001-5000 employees

http://www.fgcu.edu/

H1B Sponsorship

Florida Gulf Coast University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (25)

2023 (8)

2022 (19)

2021 (16)

2020 (4)