Stainless · 1 month ago
Support Engineer
United States
Full-time
Remote
Mid Level
$150K/yr - $220K/yrStainless is a fast-growing tech startup building the future of APIs, with notable clients like OpenAI and Cloudflare. They are seeking a customer-centric Support Engineer to improve products and elevate the developer experience by working closely with clients and internal teams.
Developer APIsDeveloper PlatformDeveloper ToolsEnterprise SoftwareSaaS
Responsibilities
Commit high-quality code both within Stainless and to our customers’ public SDKs
Explain the power and capabilities of Stainless’ products to all customers interacting with Stainless:
Be on the frontline, answering questions from existing users like Anthropic, OpenAI, Cloudflare and more
Helping sell to potential users by giving demos of Stainless
Writing great public documentation showing how to use Stainless
Work directly with developers to improve their APIs, SDKs, and technological direction
You’ll build internal and external tooling that solves novel and challenging problems
You’ll get to expand your technical knowledge by working at the cutting edge of new developments in programming languages, AI, SDKs and more
Act as the voice of, and advocate for, our customers within the company:
This includes working as a partner with product engineers to design and refine what Stainless builds next
Forward customer feedback directly to Stainless engineers
Work on a deeply experienced, distributed team
Qualification
Required
Great attention to detail and craft: trailing commas, undocumented code, flaky tests. You love working to take things from good to great
Experience building context in new technical areas, whether they be new programming languages or paradigms
Experience communicating technical concepts to a range of developers, from the junior to the expert
You love connecting with and helping new users: learning their needs and coming up with creative solutions to solve them
You love using and/or crafting a great product. You appreciate and show extreme detail-orientation in articulating paper cuts and finding every possible corner of polish
Preferred
Polyglot experience. You don't have to bring this in but you will get to learn a lot at Stainless (we support SDKs in 8 languages and we're growing!)
Experience building and consuming APIs and/or SDKs whether they be REST, GraphQL, gRPC or beyond
Experience building and/or maintaining a popular open-source project
Benefits
We offer competitive salary and generous equity grants.
Great healthcare coverage options (e.g., fully covered platinum plans).
Paid commuter benefits & similar.
Paid team lunch/meals during workdays.
Flexible PTO plus 3 weeks of company-wide vacation a year (2 weeks in December, 1 week at the end of the summer).
Flexible WFH and 1 month fully remote per year ("remote February").
Company
Stainless
Stainless is a company that specializes in generating software development kits for APIs.
Founded in 2021
51-200 employees
H1B Sponsorship
Stainless has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$28.5MKey Investors
Andreessen HorowitzSequoia Capital
2024-12-10Series A· $25M
2022-12-21Seed· $3.5M
Recent News
alleywatch.com
2024-12-17
alleywatch.com
2024-12-17
2024-12-10
Company data provided by crunchbase