Vivun · 1 month ago
Lead Site Reliability Engineer, Observability (Remote, North America)
United States
Full-time
Remote
Senior Level, Lead/Staff
$185K/yr - $205K/yr
6+ years expVivun delivers Ava, the AI Sales Teammate for high-velocity sales teams that helps sellers work smarter and faster. We are seeking a Lead Site Reliability Engineer to rebuild and own our observability strategy, creating frameworks and tooling for performance measurement and reliability maintenance as we scale.
Artificial Intelligence (AI)B2BCRMEnterprise SoftwareMachine LearningSalesSales AutomationSoftware
Responsibilities
Own the end-to-end observability strategy for Ava, defining the standards, tools, and patterns that ensure reliable visibility across infrastructure and agentic components
Design and implement correlation models that link agent behavior, LLM interactions, and SaaS telemetry into cohesive, actionable insights
Unify observability tooling across teams, ensuring metrics, logs, and traces flow into a central platform (e.g., Observe, Datadog, or equivalent)
Collaborate with engineering and QA to embed observability best practices into development workflows, CI/CD, and quality gates
Establish enablement frameworks—documentation, dashboards, and templates—that make observability self-serve for all engineering teams
Partner with teammates to ensure observability aligns with infrastructure reliability, alerting, and incident response patterns
Contribute to performance and reliability strategy, helping define how we measure agent quality, responsiveness, and system scalability
Qualification
Required
6+ years of experience in SRE, DevOps, or Observability Engineering roles, with at least 2+ years leading or designing observability initiatives
Deep knowledge of observability tooling (e.g., OpenTelemetry, Prometheus, Grafana, Datadog, Honeycomb, Observe, etc.) and distributed tracing practices
Experience with Agentic / LLM-based systems, including tools like LangChain, Celery, OpenAI APIs, or similar orchestration frameworks
Strong understanding of how to instrument, trace, and correlate AI/LLM workflows with infrastructure-level telemetry
Proven ability to define cross-team standards, influence engineering culture, and establish scalable monitoring patterns
Strong collaboration and communication skills—you enable, not dictate
Preferred
Experience building observability into hybrid SaaS + agent architectures
Background in data pipelines or analytics observability (e.g., tracing data lineage, monitoring model drift)
Familiarity with Python- or Node.js-based observability SDKs
Prior experience scaling observability in a startup or rapid-growth environment
Benefits
Full health benefits
Stock Options at a well funded, pre-IPO company on a fast growth track
Flexible work schedules and work from anywhere at a fully remote company
Unlimited PTO with two weeks designated as “quiet period” each year
Company
Vivun
Vivun offers an AI Sales Agent that automates tasks for Account Executives (AEs), allowing them to focus on higher-level strategies.
51-200 employees
H1B Sponsorship
Vivun has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$131MKey Investors
Salesforce VenturesMenlo VenturesAccel
2022-05-17Series C· $75M
2021-02-10Series B· $35M
2020-10-14Series A· $18M
Leadership Team
Claire Bruce
Co-Founder & COO
Dominique Darrow
Co-Founder & CCO
Recent News
2025-11-20
2025-10-24
Company data provided by crunchbase