Hatch · 2 days ago
Staff Software Engineer-AI Agents
Austin, TX
Full-time
Hybrid
Lead/Staff
8+ years expHatch is revolutionizing customer service with AI that transforms customer engagement. They are seeking a Staff Software Engineer for the AI Agents Team to lead the design and implementation of core systems across the platform, focusing on building large-scale backend systems and mentoring engineers.
Marketing AutomationSaaSSalesSales AutomationSoftware
No H1B
Responsibilities
Architect and build large-scale, high-performance backend systems that power our AI platform
Partner with product and front-end engineers to design flexible backend systems that support evolving user and business needs
Design scalable, intuitive database schemas and data models that underpin the platform
Apply LLM best practices — including clear prompt design, context management, structured outputs/chaining, and guardrails — to build reliable conversational AI applications
Drive technical strategy and make long-term architectural decisions
Proactively identify opportunities to improve system reliability, observability, and performance
Mentor and coach engineers, fostering technical excellence, ownership, and innovation
Lead cross-team projects and set standards for engineering best practices
Qualification
Required
8+ years of professional software engineering experience, with substantial time in senior or staff-level roles
Deep expertise in one or more backend programming languages; experience with functional programming is a plus
Proven experience designing and scaling distributed systems in a production environment
Solid understanding of relational and non-relational databases (e.g., PostgreSQL, Redis) and data architecture
Proven experience improving system reliability, observability, and performance in production environments
Experience collaborating with DevOps teams on deployment, monitoring, and cloud infrastructure
Excellent collaboration and communication skills — you bring others along and elevate those around you
Product-oriented mindset — you care deeply about building systems that meet real user needs
Experience mentoring engineers and leading technical projects or cross-team initiatives
Preferred
Experience working in a fast-growing startup environment
Contributions to open source or active participation in engineering communities
Experience building and supporting LLM-powered applications in production
Benefits
Competitive salary and equity
Medical, dental, and vision benefits
401(k) plan
Flexible PTO
Company
Hatch
Hatch develops an AI-driven communication platform to help businesses automate sales conversations from one collaborative workspace.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$13.65MKey Investors
Bessemer Venture PartnersNextView VenturesY Combinator
2021-07-14Series A· $11M
2019-06-06Seed· $2.5M
2019-03-18Pre Seed· $0.15M
Leadership Team
Bill Violante
Co-Founder
Chris Bache
Co-Founder
Recent News
2025-11-04
2025-11-01
Company data provided by crunchbase