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RideNow Powersports · 1 month ago

Service Advisor-RideNow Powersports

Gainesville, FL

Full-time

Onsite

Entry Level

1+ years exp

RideNow Powersports, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department. The role involves scheduling appointments, greeting customers, documenting vehicle issues, and advising on services and costs.

AutomotiveRetail

Responsibilities

Schedule appointments for repair, maintenance and recall work

Greet customers, inspect their powersports vehicles, and answer questions

Document problems with Motorcycles, ATVs, Side-by-Sides, and Personal Watercraft and clearly describe them on the repair order

Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified

Advise customers on necessary/suggested services and cost

Offer additional services and products, including special promotions

Review repair orders in progress to ensure quality and timeliness

Follow the status of a customer's powersports vehicle from service bay entry through the completion of work

Communicate any changes in timeline, repairs, or cost to the customer

Upon completion of work, review the work order with the customer

Other duties as assigned

Qualification

Powersports experienceCustomer service skillsRepair order writingCommunication skillsMulti-taskingDependable personalityMotorcycle endorsementPositive attitude