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Reconomy Connect · 1 week ago

Customer Services Executive

Newark, NJ

Full-time

Onsite

New Grad, Entry Level

£26K/yr - £26K/yr

Reconomy Connect is changing the way the world thinks about waste by delivering innovative waste management solutions. The Customer Services Executive will build strong relationships with partners, resolve customer queries, and ensure smooth operations while contributing to sustainability goals.

Recycling

Responsibilities

Build strong relationships with our UK-wide partner network through clear, confident communication

Investigate and resolve customer queries with care and precision, using Salesforce to track and deliver outstanding service

Take ownership of your workload, supported by regular one-to-ones with your manager

Negotiate with suppliers to secure competitive rates and deliver best-in-class waste solutions

Keep customer records accurate and up to date, ensuring smooth operations across the business

Use your growing industry knowledge to offer bespoke solutions that meet client needs without compromising on service or sustainability

Qualification

Customer service experienceSalesforce proficiencyTime managementCommunication skillsProactive approachAttention to detailTeam collaboration

Required

Proven experience in delivering outstanding customer service

A proactive approach, with a strong sense of ownership and the ability to take initiative

Confidence and professionalism in handling complaints effectively

Excellent time management skills, especially in a fast-paced environment with high volumes of inbound and outbound calls

Strong communication skills, both written and verbal

Experience working towards deadlines, targets, and KPIs

High attention to detail and proficiency in Microsoft Office applications

Ability to work independently while contributing positively to a team environment

Benefits

Holidays and Birthday Leave – Start with 23 days, increasing to 25 after 2 years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility. Also, enjoy your birthday off once you reach 1 year of service.

Volunteering Day - 1 paid day per year to support local charities.

MyPerks Platform - Access a wide range of discounts, cashback offers, cycle-to-work scheme, gym membership discounts, mortgage advice, and skip hire discounts.

Financial & Family Support - Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.

Health & Wellbeing – Flu jabs, eyecare vouchers, Employee Assistance Programme, confidential counselling, MyPerks wellbeing centre, and access to trained Mental Health Fire Aiders.

Employee Referral Programme - Recommend great talent and earn a reward.

Long Service Awards - Celebrating your milestones with us.

Reward & Recognition Schemes - Recognising and celebrating achievements across the business.

Employee Voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.

Company

Reconomy Connect

Reconomy Connect provides bespoke, end-to-end waste management services designed to boost efficiencies, advance sustainability, and optimise resource use.

Founded in 1994