Scott Goodman Insurance · 1 month ago
Customer Service Representative Auto and Home Insurance
United States
Full-time
Remote
Entry Level
1+ years expScott Goodman Insurance is a close-knit team that values great service and attention to detail. They are seeking a professional and personable Insurance Customer Service Representative to ensure positive customer experiences by responding to inquiries and maintaining accurate records.
Insurance
Responsibilities
Service personal auto, homeowners, renters, and related casualty policies
Answer customer questions via phone, email, and in-person
Assist clients with new quotes, updating policies, payments, and other services
Answer customer inquiries, complaints and resolve issues
Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims
Maintain detailed records of client interactions
Review audits and/or policies
Multitasking Ability: capability to manage multiple customer request and administrative task at once
Self Motivated
Collaborative Team Member We’re looking for someone who thrives in a fast-paced, small-office setting and contributes to a positive, team-oriented environment. The ideal candidate will have strong interpersonal skills, a cooperative attitude, and the ability to work closely with agents, customer service reps, and clients to support daily operations and client needs
Qualification
Required
Direct Property & Casualty insurance experience
Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing)
Minimum 1–2 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify)
Experience working with multiple carriers
High school diploma/GED required
Excellent customer service skills
Strong verbal and written communication abilities to explain policies, coverage options, and claim procedures to customers
Highly organized with strong time management skills
Proficiency with Office Software
Familiarity with Microsoft Office Suite (Word, Excel, Outlook) email, and other office productivity tools
Preferred
Bachelor's degree
Bilingual (not required)
Benefits
Competitive salary
Flexible schedule
Opportunity for advancement
Competitive Pay
Professional Development
Job Stability
Company
Scott Goodman Insurance
Your local full-service insurance agency in Henderson, Las Vegas, and all of Nevada.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase