Polus Tech ยท 1 month ago
Support Engineer
United States
Full-time
Hybrid
Senior Level
5+ years expPolustech is a company seeking an experienced Support Engineer to join their team on a contractor basis. The role involves providing technical assistance and post-sales engineering services to international clients, ensuring smooth solution deployments and exceptional customer satisfaction.
Information TechnologyInternetPublic Safety
Responsibilities
Provide customer support, technical assistance, and post-sales engineering services to international clients
Support solution deployments, system configuration, and troubleshooting activities in both remote and on-site settings
Serve as a primary technical point of contact for assigned clients
Investigate and resolve technical issues using ticketing systems and support tools
Document configurations, troubleshooting steps, and process updates in clear technical documentation
Deliver client-facing presentations, training sessions, and status updates as needed
Collaborate with engineering, product, and operations teams to escalate and resolve complex technical issues
Ensure customer expectations are effectively managed and aligned with project requirements
Maintain organized workflows and handle multiple priorities in a fast-paced environment
Travel internationally (up to 60%) to support customer deployments, training sessions, and on-site troubleshooting
Provide support outside standard business hours when required
Qualification
Required
Minimum 5 years of experience in customer support, technical support, or post-sales engineering roles, preferably in technology or telecommunications
Proven experience supporting solution deployments and troubleshooting in customer-facing environments
Solid understanding of networking fundamentals (e.g., IP networking, VPN, routing)
Familiarity with hardware and software deployments in telecommunications or related technology environments
Ability to read, understand, and create clear technical documentation
Proficiency with collaboration and communication tools (MS Teams, Zoom, Slack, email clients)
Skilled in using ticketing systems and support platforms to track interactions and issues
Strong verbal and written communication skills in English; Spanish is a strong asset (native Spanish preferred)
Confident presenting to clients and internal technical teams
Strong organizational skills and ability to manage several priorities simultaneously
Valid passport and ability to meet international visa requirements
Willingness to travel internationally up to 60% of the time
Flexibility to work outside normal business hours when required by client needs
Customer-first mindset with excellent interpersonal skills
Preferred
Experience in the telecommunications industry (radio, networking, or related technologies)
Additional languages (preferably Spanish or Portuguese)
Experience in remote field support or on-site technical deployments
Benefits
Work in a fast paced startup environment full of growth opportunities.
Travel as part of the work arrangement, this role would at points be traveling to Polus clients across the globe.
Highly flexible work schedule (no strict 9-5 stuff)
Company sponsored learning and development opportunities.
A small yet culturally diverse team, spanning almost every single continent.
Company
Polus Tech
We are Polus Tech, a technology-driven company in the realms of private networks and emergency management.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase