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Johnston & Murphy · 19 hours ago

Seasonal Customer Service Specialist- Temp to Hire- Hybrid- Johnston & Murphy

Nashville, TN

Full-time

Hybrid

Entry Level

1+ years exp

Johnston & Murphy is a retail company seeking a Seasonal Customer Service Specialist to support their customers and retail locations. The role involves handling customer inquiries, processing orders, and providing feedback on processes while maintaining effective communication within the organization.

ApparelRetail

Responsibilities

Handle incoming calls to process customer orders driven from catalog and web

Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns

Meet individual and team customer focused goals

Provide timely feedback regarding system needs, process improvements, website issues or customer concerns

Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values

Effective communicator within the organization; build lasting and productive relationships with co-workers

Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure

Assist with special projects within the organization

Qualification

Customer service experienceRetail experienceSales experienceInterpersonal skillsEffective communication

Required

1 year experience in a customer service, retail or sales related field

High school diploma or equivalent

Effective interpersonal skills and customer focused attitude to contribute to the success of the team

Must be able to work at least 25 hours weekly with various 5-hour shifts Monday – Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p