ZEROVA Technologies EMEA · 1 month ago
Field Application Engineer
United States
Full-time
Remote
Entry, Mid LevelZEROVA Technologies is a global enterprise at the forefront of EV charging innovation. As a Field Application Engineer, you will support the operation of the installed charger base, address customer-reported issues, and assist in on-site commissioning and troubleshooting.
Electrical & Electronic Manufacturing
Responsibilities
Respond promptly and professionally to customer communications via calls, emails, or WhatsApp regarding charger faults or operational anomalies
Ensure initial acknowledgment or response within 1–2 working days of receiving a customer inquiry
Track each reported issue through to successful resolution, maintaining detailed case records within Microsoft Dynamics 365 (D365)
Build and maintain a strong, collaborative relationship with the Customer Service team to uphold and continuously improve service quality and customer satisfaction
Provide weekly report and update your direct managers of weekly open issues still outstanding and top issues you have resolved
Define, maintain, and update Service Level Agreements (SLAs) with customers to ensure performance standards are met and exceeded
Oversee Warranty and Spares fulfillment, including spare parts inventory control and integration with warehouse operations
Collaborate with third-party installation and service providers, alongside UK Business Development Managers (BDMs) and FAE team lead, to support operations
Create and manage support cases in our D365 system, ensuring each one is resolved through to completion
Prepare and deliver the weekly reports summary
Coordinate the shipping and logistics of spare parts in partnership with the Operations team
Provide pre-sales and post-sales technical support across customer sites, including environments using low-voltage (LV) and high-voltage (HV) equipment
Support customers during installation, commissioning, and troubleshooting of systems operating on 230V AC, 3-phase power, and other industrial power infrastructure
Conduct on-site evaluations while adhering to strict electrical safety protocols, ensuring safe working practices around live systems
Demonstrated ability to work safely around energized equipment and follow UK electrical safety legislations
Qualification
Required
Presentable and professional appearance when representing the company or meeting customers on-site or in the office
Excellent client-facing and internal communication skills, with the ability to build strong working relationships across teams
Proficient in English, both written and spoken
Strong technical understanding of charger products and related systems
Required to be proficient in using a computer, including SSH terminals, Anydesk, Teraterm/MobaX, updating software and log reading
Demonstrated ability to work safely around energized equipment and follow UK electrical safety legislations
Preferred
Formal training or certification in electrical safety (e.g., LV/HV Authorisation, 18th Edition, CP/NP competency, or equivalent industrial safety courses)
Benefits
Competitive salary according to your experience.
A collaborative, international team based in our Amstelveen office, with a strong presence across Europe and Asia.
Work with advanced AC and DC charging technologies.
Opportunities for professional growth, learning, and development in the rapidly evolving EV sector.
The opportunity to shape the future of electrification and contribute to a more sustainable world.
Company
ZEROVA Technologies EMEA
At Zerova, we are driven by a singular mission: to promote our partners' brands.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase