Expedock · 1 month ago
Operations Team Lead
United States
Full-time
Remote
Entry, Mid Level
2+ years expExpedock is a tech-enabled workforce augmentation platform that leverages top offshore talent and cutting-edge technology. They are seeking an Operations Team Lead to empower and support their operators, ensuring high-quality output and alignment with workflow standards across multiple service lines.
Artificial Intelligence (AI)Freight ServiceLogisticsSoftware
Responsibilities
Lead, coach, and mentor a cross-functional team—assigning tasks, setting performance targets, conducting coaching sessions, and ensuring the team consistently delivers high-quality work
Oversee day-to-day operational workflows across multiple service lines (e.g., Sales Support, Real Estate Support, Operations Support, Data Processing, Customer Coordination). Ensure tasks are completed accurately, on time, and aligned with business requirements
Monitor the team’s output and ensure all data, documentation, and deliverables meet accuracy and quality standards before submission or upload into client systems
Partner with the Operations Manager and team members to meet (and exceed) client Service Level Agreements, ensuring reliability, consistency, and strong customer satisfaction
Review existing workflows, identify inefficiencies, and implement process improvements or best practices to enhance productivity and reduce errors. Use productivity insights and team performance data to guide decisions and drive continuous improvement
Qualification
Required
2 - 4 years experience as a Team Lead or Supervisor in an eBPO, shared services, or operations-driven environment
Background supporting diverse functions such as Sales Support, Real Estate, Freight/Logistics, Customer Operations, or Data Processing
Strong analytical skills with a track record of monitoring productivity, interpreting performance data, and driving improvements
Exceptional attention to detail and accuracy in handling data, documentation, and operational workflows
Demonstrated ability to coach, mentor, and elevate team performance, especially in fast-paced or high-volume settings
Tech-savvy and comfortable working with CRMs, TMS platforms, productivity tools, and client-specific systems
Excellent communication, collaboration, and stakeholder management skills—able to support and coordinate across multiple service lines
Capability to operate effectively in a remote setup, maintaining productivity, accountability, and team engagement
Willingness and ability to support night-shift operations as required by the account
Adaptable, proactive, and committed to maintaining high performance and service quality
Company
Expedock
Expedock is an AI-based outsourcing services provider for logistics and freight providers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$21.65MKey Investors
Insight PartnersAli Partovi
2022-08-10Series A· $16.5M
2021-02-04Seed· $4M
2021-01-14Seed· $0M
Leadership Team
King Alandy Dy
CEO and Co-Founder
Jeff Tan
COO & Co-Founder
Recent News
Soma Capital
2026-01-14
2022-08-17
2022-08-17
Company data provided by crunchbase