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Whatnot · 1 day ago

Legal Trust & Risk Lead

New York, NY

Full-time

Onsite

Mid, Senior Level

$95K/yr - $155K/yr

4+ years exp

Whatnot is the largest live shopping platform in North America and Europe, and they are seeking a Legal Trust & Risk Lead to bridge the gap between the Legal department and the Trust & Risk team. This role involves triaging inquiries, developing frameworks for self-service, and improving collaboration between teams to ensure compliance and operational efficiency.

CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform

Growth Opportunities

Responsibilities

Serve as the primary point of intake for Trust & Risk tickets directed to Legal

Review, assess, and triage inquiries to determine when true legal input is needed

Resolve or redirect non-legal matters using established playbooks, policy guidance, and sound judgment

Identify patterns in escalations to improve upstream guidance and documentation

Build and maintain intake and routing frameworks, including templates, macros, and escalation criteria

Partner with Legal, Trust & Risk, Policy, and Product teams to clarify ownership and streamline processes

Track and report metrics on volume, turnaround time, and issue types to continuously refine the model

Serve as a bridge between Legal and operational teams, ensuring consistent communication and alignment

Qualification

Trust & Safety experienceRisk Operations experienceLegal Operations experienceCompliance experienceOperational efficiencyAnalytical skillsExceptional communicationInterpersonal skillsOrganizational skillsProblem-solving mindset

Required

4+ years of experience in Trust & Safety, Risk Operations, Legal Operations, or Compliance

Strong judgment and ability to distinguish between operational, policy, and legal issues

Exceptional communication and interpersonal skills; comfortable interfacing with attorneys and cross-functional teams

Proven ability to manage intake queues, triage workflows, and optimize operational efficiency

Highly organized, analytical, and proactive—comfortable working in fast-paced, high-volume environments

A builder's mindset: eager to create scalable processes and improve cross-functional collaboration

Preferred

Experience working with or supporting legal teams

Benefits

Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)

Health Insurance options including Medical, Dental, Vision

Work From Home Support

Home office setup allowance

Monthly allowance for cell phone and internet

Care benefits

Monthly allowance on both food and wellness

Annual allowance towards Childcare

Lifetime benefit for family planning, such as adoption or fertility expenses

Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

Monthly allowance to dogfood the app

Parental Leave

16 weeks of paid parental leave + one month gradual return to work \company leave allowances run concurrently with country leave requirements which take precedence.