Whatnot · 23 hours ago
Workforce Manager
San Francisco, CA
Full-time
Onsite
Senior Level
$140K/yr - $185K/yr
7+ years expWhatnot is the largest live shopping platform in North America and Europe, redefining e-commerce through community and entertainment. They are seeking a Workforce Manager to lead capacity planning, scheduling, and reporting for the Customer Experience organization, requiring experience in forecasting contact volume and working cross-functionally with product teams.
CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
Responsibilities
Forecast staffing needs, taking into account contact volume and headcount requirements
Assist with scheduling and process time-off requests for the CX organization
Generate reports to show changes to productivity or performance
Work with BPOs and oversee their schedules
Lead capacity planning and cascade schedules out to front-line CX Agents
Lead cross-functional partnerships with Product and Engineering to determine what capacity is needed before new product launches
Qualification
Required
At least 7+ years of experience in Workforce Management within a Customer Experience organization
Experience in a fast-paced environment, preferably a startup
Proven experience working within Zendesk and Sigma
Exceptional written and verbal communication skills
Sound business judgment, including using data to drive strategy and business action
Ability to move remarkably fast with little structure and guidance
Benefits
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work
Company
Whatnot
Whatnot is a livestream shopping platform for buying and selling products.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$974.7MKey Investors
CapitalGY Combinator Continuity FundAndreessen Horowitz
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M
Leadership Team
Jeff Chang
Director of Engineering, Head of Growth
Recent News
redpoint.com
2026-01-09
Global Cosmetics News
2025-12-31
2025-12-26
Company data provided by crunchbase