Whatnot · 2 weeks ago
Product Operations (Senior) Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
$160K/yr - $210K/yr
5+ years expWhatnot is the largest live shopping platform in North America and Europe, redefining e-commerce by blending community, shopping, and entertainment. The Senior Product Operations Manager will play a key role in building scalable operations, partnering with various teams to ensure efficient product workflows and drive operational excellence.
CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
Responsibilities
Partner with Product Managers to translate strategy into actionable programs and roadmaps
Define, build, and maintain operational frameworks, processes, tools, and dashboards that enable the product organization to operate at scale
Own the end-to-end lifecycle of product operations: from planning and prioritization, through launch, post-launch performance tracking and iteration
Collaborate cross-functionally (Engineering, Design, Data, Category Expansion, CX, Ops, etc) to ensure alignment, clear communication and delivery of product initiatives
Develop and monitor key product health and performance metrics; surface insights and recommend operational improvements and optimizations
Facilitate product launches including readiness (tools, training, communications), rollout strategy, stakeholder coordination, and risk management
Manage and maintain the product tooling stack (e.g., road-mapping tools, feedback/voice-of-customer tools, experimentation/test frameworks, analytics) and ensure teams are well trained and aligned on how to use them
Drive operational improvements: identify inefficiencies, propose and implement process improvements, normalize best practices across teams
Serve as a central node for product ops communication: build and maintain shared documentation, playbooks, runbooks, communication calendars, steering forums, etc
Consider global or multi-market contexts to ensure local/region-specific needs (regulation, localization, language, market operations) are represented in the product operations plan
Qualification
Required
5-6+ years experience in consulting, or a fast-growing startup
Bachelor's degree in Business, Economics, or related field
Motivation to take on new opportunities and challenges
Ability to move remarkably fast with little structure, guidance
Curiosity to learn about different parts of the business and how to pull certain levers to grow faster
Ability to operate independently and go deep on projects while also building key cross collaborative relationships across the company
Demonstrated ability to work and influence cross-functionally
Proactive, great at communicating with different audiences and can bring stakeholders on-board
Track record for driving change and impact in a fluid, unstructured working environment
Demonstrated ability to solve ambiguous problems using data and process improvement
Preferred
Experience working on a marketplace or a two-sided platform
Experience or passion for buying and selling in online marketplaces communities
MBA
SQL & Dashboard experience
Payments or Product Discovery expertise
Benefits
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work
Company
Whatnot
Whatnot is a livestream shopping platform for buying and selling products.
501-1000 employees
H1B Sponsorship
Whatnot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (20)
2023 (18)
2022 (10)
Funding
Current Stage
Late StageTotal Funding
$974.7MKey Investors
CapitalGY Combinator Continuity FundAndreessen Horowitz
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M
Leadership Team
Jeff Chang
Director of Engineering, Head of Growth
Recent News
redpoint.com
2026-01-09
Global Cosmetics News
2025-12-31
2025-12-26
Company data provided by crunchbase