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Ferris State University College of Business · 1 month ago

Desktop Support Technician 3

Big Rapids, MI

Full-time

Onsite

Senior Level, Lead/Staff

$26/hr - $26/hr

10+ years exp

Ferris State University College of Business is seeking a Desktop Support Technician 3 to provide computer support services for the University community on campus and statewide. The role involves managing computer labs, supporting faculty and students with hardware and software issues, and assisting in the implementation of new technologies.

Higher Education

Responsibilities

Manage computer lab and classroom spaces including start of semester classroom readiness, computer set-up, software and hardware upgrades, re-imaging, and maintenance

Facilitate and assist in supporting the computer needs of university faculty, staff, and students, including various hardware and software problems

Install Microsoft Windows, Apple MacOS, and other supported operating systems

Load standard and unique software

Test and evaluate various software applications and resolve workstation conflicts

Research, recommend, and assist in obtaining quotes for upgrading or replacing any computer related equipment/devices, or implementing new technologies

Prepare appropriate documentation for ordering materials and monitor progress of order from submission to deployment

Assist in strategic planning for the implementation of new technologies

Coordinate end-user software planning and procurement of all computer-related hardware and software, while promoting good licensing practice and educating end-users of software piracy laws

Strengthen communication within ITS by developing, editing, collaborating, and documenting computer usage and planning

Train users in the operation and minor adjustment of audiovisual electronic equipment and systems

Participate in the asset lifecycle management of hardware and software in partnership with IT’s Automation and Continuity Team

Help maintain an accurate asset management system

Provide distance learning support and troubleshooting for microphones, audio/visual control systems, audio/visual equipment, document cameras, and software

Support audiovisual electronic equipment and systems, tools, and fixtures

Assist in the administration of the university’s enterprise level applications

Assist with creating and maintaining Knowledge Management Articles

Reports directly to immediate supervisor as assigned

Responsible for maintaining the confidentiality of designated information

Travel to the State-wide locations as needed

Provide Remote Support for End Users

Document work and solutions into a ticketing system

Follow and remain familiar with the internal processes for the university

Operates university motor or personal vehicles safely while carrying out job responsibilities

Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically

Support, promote, and develop university student enrollment and retention initiatives

Any other duties assigned within the position classification area

Ability to lift, move and relocate computer hardware

Assist with Walk up, Call Center and Hardware repair as needed

Qualification

CompTIA A+ CertificationComputer support experienceMicrosoft Windows installationApple MacOS installationAudio/visual supportEffective communicationProblem solvingTeam collaboration