Growe ยท 5 hours ago
VIP Account Manager
United States
Full-time
Remote
Entry Level
1+ years expGrowe is a company focused on building strong relationships with high-value customers in the iGaming industry. They are seeking a VIP Account Manager to serve as the primary contact for VIP customers, implement data-driven strategies, and ensure compliance with gaming regulations while enhancing customer experience.
Management Consulting
Responsibilities
Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services
Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions
Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers
Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution
Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights
Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements
Ensure all interactions with VIP customers comply with gaming regulations and company policies
Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance
Qualification
Required
1 + years of experience in Account Management, Customer Relationship roles, preferably in the iGaming industry
Strong understanding of the iGaming and Sports betting market, would be preferred but not required
Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus
Regulatory compliance knowledge would be a plus as we work with sensitive information
Excellent negotiation skills
Customer-centric mindset
Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required
Company
Growe
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase