Five Star Bank · 11 hours ago
Quality Control Specialist
Warsaw, NY
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $21/hr
0+ years expFive Star Bank is seeking a Quality Control Specialist responsible for ensuring the accuracy and compliance of documentation related to new deposit account setups. The role involves reviewing Customer Information Files, verifying regulatory compliance, and indexing documentation into a central repository to maintain audit readiness.
BankingFinancial ServicesInsurance
Responsibilities
Image deposit account documentation received from the business units ensuring the documents have required information for indexing
Index CIF and account level documentation into the central repository for proper organization, accessibility, and audit readiness
Review set up of Customer Information Records for new customers established in the Banking system by Bank staff ensuring accuracy, integrity and required source documentation for customer titling
Reviews all deposit account setups for accuracy and completeness and compliance with regulatory requirements and internal procedures to minimize risk to the bank and identify fraudulent activity (account types include but not limited to Corporate, Minor (NYUTMA), Funeral/Burial, Representative Payee and Trust accounts)
Confirms that Branch staff have submitted proper Customer Information Program (CIP) paperwork for all new customers as well as existing customers that have not previously been verified
Verifies each CIP form submitted for the required five (5) points of ID as required by the Anti Money Laundering Policy
Verifies that all required Beneficial Ownership is identified, captured in the system and has appropriately filled out paperwork to meet the Bank Secrecy Act (BSA) requirements; Works with the BSA staff to identify and resolve issues in order to comply with required standards
Utilizes the ancillary systems within the Bank’s core system to track missing source documents related to maintenance performed to the customer information file and missing CIP forms
Collaborate with Branch staff on efficiencies to reduce the occurrence of missing documents
Analyzes resubmitted documents to ensure requirements are met
Review Reports as required to confirm that all source documents have been submitted for maintenance performed, (i.e. name changes, address changes and relationship additions and removals) and maintains appropriate documentation retention schedule
Verifies and maintains documentation related to Stop Payments and Holds on accounts, and. removes items that do not have appropriate documentation
Conduct miscellaneous reviews and analysis as needed, utilizing a variety of system generated reports to ensure adherence to internal procedures and regulatory guidelines
Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders
Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work
This job description is not exhaustive. The Quality Control Specialist may be required to perform other duties as assigned, including supporting other talent development and planning work that supports business success
Qualification
Required
Education: High School Diploma or equivalent
Prior Experience: 6 months: Banking or Financial Industry experience
Licenses or Accreditation: N/A
Strong verbal and written communication skills
High level of attention to detail with the ability to follow detailed procedures and ensure accuracy
Strong organizational skills with the ability to multitask and prioritize to meet assigned deadlines
Strong time management skills with an ability to self-motivate to stay on task
Experience with Windows-based PC's and Microsoft Office Suite including Microsoft Outlook with the ability to learn new and existing banking software
Ability to work with all levels of staff including leadership
Responds to requests for information in a timely and professional manner
Able to regularly sit for prolonged periods of time
Extensive computer usage is required
Preferred
Education: High School Diploma or equivalent
Prior Experience: 1+ Year: Banking or Financial Industry experience specific to account opening/maintenance and related documentation
Licenses or Accreditation: N/A
Benefits
Medical, Dental, and Vision Insurance
Health Savings Account
Flexible Spending Account(s)
Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
Tuition Reimbursement
Employee Referral Program
Wellness Reimbursement Program
Star Volunteer Program
Employee Banking and Financial Perks
Flexible Hybrid Work Schedule
Paid Time Off (PTO)
Company Paid Holidays
Company
Five Star Bank
Five Star Bank offers a wide range of consumer and commercial banking services to individuals, municipalities, and businesses.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$10M2019-11-04Series Unknown· $10M
Leadership Team
Martin Birmingham
President and CEO
Christopher Campise
SVP and CIO
Recent News
Financial Institutions, Inc.
2025-10-01
Company data provided by crunchbase