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Credit Union of Atlanta · 1 month ago

Member Solutions Collections Manager

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Credit Union of Atlanta is seeking a Member Solutions Collections Manager to lead a team of collectors in the effective management of past due accounts. This role involves ensuring compliance with lending regulations, managing vendor relationships, and maintaining a high standard of collection processes.

BankingFinancial ServicesLending

Responsibilities

Maintain an efficient and highly effective collection process

Responsible for production and results of the collections staff, including monitoring of all past due accounts to include reporting via multiple software systems such as Excel and other reporting software

Manage the collections efforts of the outsourced collections vendor

Ensuring all consumer account collection activity, including collateral repossession, mortgage foreclosure, liquidation, and subsequent charge-off process meet credit union, state and federal lending regulations

Manages all aspects of departmental staffing, to include hiring, training, coaching, counseling, performance evaluation, and if necessary, termination

In conjunction with the Chief Operating Officer and Chief Financial Officer sets departmental goals and establishes performance minimums. Monitors production of all personnel by tracking goals on a monthly basis

Responsible for policy and procedures updates as necessary

Responsible for managing all third party vendor relationships related to collections, including JMFA and its Privilege Manager program related to negative balances, the credit union’s repossession and remarketing vendor for automobiles, collections attorneys, CPI (forced place insurance), and filing claims with our default insurance company after repossessed units are sold

Monitor closely with third party vendor to ensure that all collection efforts are carried out in accordance with established policies and procedures

Submit requests for extensions and modifications for approval

Monitor and track payment history for loans that have been extended or modified

For advanced cases of delinquency, determine delinquency causes and establish proper corrective action in a timely and efficient manner

Establish/maintain interdepartmental relationships to ensure proper account maintenance and resolution

Prepares monthly watch list of loans and recommends reserve allocations for the ALLL

Ensures all loan and negative share/share draft letters and notices are generated daily and mailed out

Ensures all past due accounts are worked regularly and followed up in a timely manner

Update and log activity on accounts through delinquent loan recovery system

Represent the Credit Union in any court actions instituted by the Credit Union attorneys on delinquent loans, as directed

Submit regular status reports to the Chief Operating and Chief Financial Officers

Ensures delinquent and charged-off accounts are properly reported to collection agencies

Prepare charge-off reports, end of month reports and collection agency reports

File bankruptcy claims and follow -up with attorneys on legal action

Ensures credit disputes are input into EOscar system

Process payments from bankruptcy trustees and from Collections vendor

Maintain accurate records of all required logs/reports

Properly protect member information and fully abide by all governing rules/regulations

GPS : Installation, tracking and termination in timely manner

CPI : Skip tracing filing and payment received in timely manner, Insurance issues resolution

JMFA Reporting, Compliance letters, managing the program with training schedules

AUD/ACDV disputes responding

Process Charge off in system, Credit card

Process negative charge of fin system, JMFA and Chex systems

Updating chex system when charge off pd off

Attorney follow up on garnishment and other issues

Open lending claims filing and follow up

Notices for repo, sale and deficiency balance, 2nd deficiency as well

Cross collateralized letters

Provide Pay off letters

Release lien in VINtek

Pd Off Loan in Open lending

Research members accounts if decease, Provide accurate information

New cases with Synergent

All other duties as assigned by Supervisors

Qualification

Collections managementLending proceduresMortgage collectionsAccounting experienceMicrosoft ExcelProfessional demeanorTime managementCommunication skillsOrganizational skillsWork independently

Required

Bachelor's degree or related equivalent in experience

Three-five years experience managing a Collections Department

Strong knowledge of collections and lending procedures, practices and lending qualifications associated with the loan processing and underwriting profession

Must be familiar with mortgage and consumer collections, repossession, and credit reporting laws and requirements

Ability to work independently without direct supervision

Ability to maintain professional demeanor in high pressure situations

Must possess the ability to remain calm, patient, objective, and professional when presented with difficult situations

Must be able to work in a time sensitive environment, making sound decisions, communicating these decision to members as well as internal staff

Excellent communication and organizational skills

Computer skills, Microsoft Word and Excel

Organization and time management skills; ability to meet deadlines

Pleasant and neat appearance