Docker, Inc · 3 hours ago
Technical Account Manager
United States
Full-time
Remote
Mid Level
$138K/yr - $172K/yr
4+ years expDocker, Inc is a leading platform for building, sharing, and running applications, with a focus on making app development easier for developers. The Technical Account Manager (TAM) will serve as a trusted advisor to strategic customers, ensuring they derive value from Docker's platform while managing technical relationships and influencing customer outcomes.
Developer PlatformDeveloper ToolsInformation TechnologySoftware
No H1B
Responsibilities
Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria
Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes
Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth
Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams
Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support
Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter
Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success
Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends
Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics
Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals
Support development of scalable initiatives such as 1:many workshops and digital enablement programs
Qualification
Required
4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer)
Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices
Proven ability to translate technical capabilities into business outcomes and drive measurable customer value
Excellent communication skills across both technical and executive audiences
Skilled at identifying patterns and building long-term strategies beyond point solutions
Comfortable working cross-functionally in a global, distributed organization
Preferred
Experience with developer-first platforms or PLG (product-led growth) models
Familiarity with AI/ML infrastructure or agent-based development platforms
Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company
Benefits
Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris
Company
Docker, Inc
At Docker, we simplify the lives of developers who are making world-changing apps.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$435.86MKey Investors
Bain Capital VenturesTribe CapitalInsight Partners
2022-03-31Series C· $105M
2021-03-16Series B· $23M
2019-11-13Series A· $35M
Leadership Team
Jean-Laurent de Morlhon
Vice President of Software Engineering
Dieu Cao
Head Of Product Management
Recent News
The Hacker News
2025-12-30
2025-12-25
Help Net Security
2025-12-24
Company data provided by crunchbase