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Pacific Life · 1 month ago

Facilities & Workplace Experience Coordinator

Charlotte - NC

Full-time

Onsite

New Grad, Entry Level

$75K/yr - $92K/yr

Pacific Life is a leading insurance company dedicated to providing support and resources to their policyholders. They are seeking a Facilities & Workplace Experience Coordinator to manage the daily operations and ensure the readiness of their new office location in Charlotte, NC, while collaborating with various teams to maintain workplace standards.

FinanceFinancial ServicesInsurance

Comp. & Benefits

Responsibilities

Ensure overall space readiness of the Charlotte location(s) on a daily basis

Arrange for office, workspace, conference room, and other space assignments for employees, contract staff, etc. as the location grows and reaches a steady state

Work closely with on- and off-site PX contacts to ensure workspace assignment readiness for new hires, transfers, etc

Ensure that offices, workstations, conference rooms, common areas are kept to appropriate GWS workplace standards at all times based on enterprise standards as defined in by GWS Playbook/workspace standards

Oversee moves/adds/changes at the location level working closely with GWS colleagues

Work closely with Safety & Security colleagues to ensure a safe and secure workplace 24/7

Monitor and respond to requests sent to GWS HelpDesk

Generate, track, and report on work orders for all items requiring GWS response, attention, maintenance, repair, and/or upkeep

Perform monthly building inspections including assessment and documentation of overall appearance and performance of the building and generate related inspection reports and work orders based on inspection findings and results

Track and verify all facilities invoices, bills, and Facilities vendors’ maintenance requests. Perform monthly vendor audits and address vendor services issues

Coordinate construction projects; review scope, communicate with building personnel in regards to scope & schedule, verify construction completeness, accuracy of billing, etc

Oversee and act as the main point of contact, representing the GWS NB team, for all on-site matters with owner(s)/landlord(s), vendors, internal customers, and Pacific Life for including, but not limited to the following

Conferencing spaces

Enterprise wide events and functions

Vendor construction, repairs, maintenance, moves, etc

Onsite and offsite parking

Daily catering/lunch program

Qualification

Facilities coordinationSafety trainingMicrosoft OutlookMicrosoft ExcelCustomer centricOrganization skillsSelf-managementTeamwork

Required

Working knowledge and experience in facilities coordination or similar experience

Knowledge of facilities/janitorial, supplies, preventative maintenance, and contractor relationships

Proficient with computer applications (word processing, spreadsheet, presentations, and other program(s) required

Strong working knowledge of Microsoft Outlook, Word, and Excel as well as Phone/telecom systems

Customer centric and possess the ability to effectively interface with management and employees and external vendors to resolve facilities, space and/or security concerns confidently and effectively

Ability to work independently and demonstrate a strong ability to self-manage, maintain an excellent work attendance, and work with limited oversight

Excellent organization skills with the ability to prioritize and handle multiple tasks in a timely manner, and manage competing demands, while adapting to frequent or unexpected changes

Personable, positive and helpful and ability to work as part of a team

Ability to cover regular work hours; flexibility to accommodate special circumstance and event needs