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Bill Gosling Outsourcing · 1 month ago

Director of 3rd party Operations

Hampton, Virginia

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Bill Gosling Outsourcing is a global leader in outsourcing solutions, focusing on making lives better through tailored services. The Director of Operations will work with senior management to create the company vision, oversee multiple client groups, and ensure that operational strategies align with company goals while managing team performance and client relationships.

AccountingOutsourcing

Responsibilities

Work with the President and senior management to create and ensure the Company vision and core values are integrated into our operational strategies

Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded

Understand Client SLAs and contractual requirements to ensure we meet objectives – Overall client facing responsibility

Manage all inventory in line with company requirements

Ensure that all necessary facilities and/or tools are available for use by employees

Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate

Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated

Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy

Manage all client reporting and internal reporting and billing requirements in a timely manner

Performance manage direct reports and overall team to ensure we grow and develop our talent

Develop strategies to enhance productivity or improve processes and procedures

Prepare monthly forecasts, revenue and expenses for portfolios

Motivate staff through established incentive programs or ad hoc contests

Establish work schedules to meet Company and client requirements

Responsible for performance by the firm of its obligations under the SMCR, including implementation and oversight (UK specific)

Champion company core values and other company programs to engage and motivate our employees

Other duties as assigned

Qualification

Operations ManagementClient Relationship ManagementPerformance ManagementBudget ManagementTeam LeadershipStrategic PlanningTrainingDevelopmentCommunication SkillsProblem SolvingMotivational Skills