Truist · 1 month ago
Head of Business Management & Operations (BMO) – Truist Protection Services
Richmond, VA
Full-time
Onsite
Director/ExecutiveTruist is a financial services company, and they are seeking a Head of Business Management & Operations (BMO) for their Truist Protection Services. This role is responsible for driving operational excellence across Cybersecurity and Fraud domains, integrating governance, financial stewardship, and digital transformation to deliver measurable outcomes aligned with enterprise priorities.
BankingFinanceFinancial Services
Responsibilities
Architect and continuously evolve TPS’s operating model to align with enterprise priorities, emerging threats, and regulatory expectations
Drive data-driven decision-making through advanced analytics, dashboards, and automation, including predictive risk modeling and AI-enabled insights
Serve as strategic proxy for the CSO, ensuring seamless executive coverage and influence in critical forums
Lead governance for board, regulator, and investor engagements, delivering clear, compelling narratives on TPS performance and risk posture
Champion innovation in business operations, leveraging GenAI and digital tools to streamline processes and improve efficiency
Oversee integrated portfolio and investment management, ensuring initiatives deliver measurable business value and risk reduction
Shape and execute future-ready workforce strategies, including location optimization, talent development, and DEI integration
Build and sustain strategic partnerships across HR, Finance, Legal, Sourcing, and external ecosystems to enable TPS objectives
Own financial stewardship, including forecasting, cost optimization, and supplier strategy, while managing strategic vendor relationships
Foster a culture of collaboration, accountability, and continuous improvement across TPS and partner organizations
Develop and maintain TPS vision, multi-year strategic plans, OKRs, and other far-reaching strategy documents
Provide boundaryless engagement to prioritize projects, resolve disputes, and drive consensus across Cybersecurity and Fraud teams
Oversee development of monthly operating metrics, dashboards, and executive reporting for TPS leadership and governance committees
Ensure compliance with IT Governance, Risk Management, and Security standards while enabling innovation and agility
Qualification
Required
Language Fluency: English (Required)
Experience driving cybersecurity and fraud business operations in a digital-first environment
Familiarity with AI/ML applications in risk and operations
Track record of building inclusive, high-performing teams and shaping organizational culture
Proven success in Chief Operating Officer or Chief of Staff roles
Broad leadership experience in Information Security and Fraud Risk Management
Proven ability to influence at board and regulator levels with strong executive presence
Experience leading complex programs and projects in highly regulated environments
Preferred
CISM or equivalent cybersecurity certification
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
Founded in 2019
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
Maryland Daily Record
2026-01-03
Company data provided by crunchbase