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CooperVision · 6 days ago

Supply Chain Planning Key Account Senior Specialist

Victor, NY

Full-time

Onsite

Mid, Senior Level

$74K/yr - $99K/yr

5+ years exp

CooperVision is seeking a Supply Chain Planning Key Account Senior Specialist to manage and deliver solutions for key customer accounts. The role involves coordinating with various teams, presenting performance metrics, and leading initiatives to drive improvements while ensuring high service levels.

Health CareManufacturingMedical Device

Hiring Manager

Arifa I Kazmi, PHR

Responsibilities

Serve as the key liaison between Supply Chain, internal teams, and key customer accounts to ensure seamless communication and coordination

Build and maintain strong relationships across cross-functional teams and with key customers to support business objectives

Advocate for customer needs within CooperVision, ensuring high levels of service and support are consistently delivered

Own the analysis and reporting of service performance metrics for key accounts, providing actionable insights

Lead regular customer review meetings, sharing updates on KPIs, performance, and issue resolution

Collaborate with the supply chain team to optimize product availability and service levels for key accounts

Support product lifecycle changes—including new product introductions, supersessions, and discontinuations—ensuring minimal disruption to customers

Foster alignment across CooperVision by maintaining strong communication with sales, marketing, commercial, and customer service teams

Lead and contribute to cross-functional initiatives that drive complex change and support customer goals

Provide training and communication to commercial teams and customers to clarify supply chain processes and challenges

Qualification

Supply chain processesKey account managementProject leadershipAdvanced ExcelMedical device industryCustomer serviceOffice managementAPICS CPIMAPICS CSCPCommunication skills

Required

Strong expertise in supply chain processes, customer service, and key account management

Proven ability to lead projects and drive change across cross-functional teams

Resilient, proactive, and decisive in fast-paced environments

Excellent communication skills (written and verbal)

Advanced Excel proficiency; intermediate skills in Word and PowerPoint

Strong administrative and office management capabilities

Minimum 5 years of experience in: Medical device industry (preferred), Customer service / key account management, Supply chain and demand planning

Education: Bachelor's degree (required)

Preferred

Medical device industry

Customer service / key account management

Supply chain and demand planning

APICS CPIM

APICS CSCP (preferred or in progress)

Benefits

Other types of compensation and benefits

Company

CooperVision

Glassdoor3.8

CooperVision is one of the world’s leading manufacturers of soft contact lenses and related products and services. It is a sub-organization of The Cooper Companies.

Founded in 1980

Fairport, New York, USA

5001-10000 employees