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Albany Medical Center · 1 month ago

Patient Service Associate - Internal Medicine

178 Washington Avenue Ext Albany, NY 12203

Full-time

Onsite

Entry Level

$40K/yr - $53K/yr

1+ years exp

Albany Medical Center is a healthcare provider seeking a Patient Service Associate for their Internal Medicine department. The role involves registering patients, updating insurance information, scheduling visits, and ensuring a positive patient experience while adhering to regulatory requirements.

Hospital & Health Care

Responsibilities

Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling

Interact with a diverse patient population

Utilize the electronic medical record to maintain patient records via registration process and scan functionality

Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies

Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned

Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed

Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies

Answer incoming phone calls and direct appropriately to team members

Conveys professional image by adhering to the established dress code

Responsible for registration and scheduling process for complex patients

Responsible for updating the system with registration, scheduling and insurance information

Prepares patient disability and out of work / school paperwork

Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions

Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow

Understands the practice and hospital strategic plan

Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role

Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center

Exemplify Albany Med CARES guiding principles

Is a champion to ensure an optimal patient experience

Understands and promotes patient and employee safety as our top priority

Promotes a safe environment and promptly reports issues

Understands patient safety goals