Tend · 1 month ago
Care Coordinator
Fairfax, VA
Full-time
Onsite
Entry Level
$20/hr - $28/hr
1+ years expTend is a modern dental practice focused on delivering exceptional patient experiences. As a Care Coordinator, you will be the welcoming face for patients, guiding them through their visits and ensuring a seamless process from check-in to treatment and payment.
DentalHealth CareMedicalPersonal HealthWellness
Responsibilities
Be the warm and welcoming face of the studio from the moment a patient arrives
Own the full check-in and check-out process with professionalism and kindness
Partner with the Studio Manager to support daily operations — from opening/closing duties to schedule coordination
Present treatment plans with clarity and confidence, ensuring patients understand their options and feel empowered to move forward
Guide financial conversations — from insurance breakdowns to patient responsibility and payment solutions
Use sound judgment and Tend tools to resolve patient concerns in real time
Collaborate with dentists, hygienists, and clinical support teams to deliver a cohesive experience
Participate in daily huddles to align on same-day treatments, scheduling needs, and member satisfaction goals
Keep patient information organized and updated, helping the team stay one step ahead
Coordinate referrals and follow-ups with other Tend studios or specialists
Maintain a tidy, safe, and compliant studio environment
Support studio goals by preparing for upcoming schedules and case completions
Respond to inquiries with accuracy and warmth — no matter how big or small the question
Contribute to a team culture that’s positive, respectful, and always patient-first
Qualification
Required
1–2 years of experience in healthcare (dental experience strongly preferred)
Comfortable discussing procedures, timelines, and insurance coverage with patients
Confident in presenting treatment plans and securing case acceptance
Knowledge of insurance claims, benefits coordination, and billing practices
Highly organized, detail-oriented, and polished in presentation
A calm, clear communicator — both written and verbal
Team-oriented, adaptable, and thrives in a fast-paced environment
Self-starter with a strong sense of ownership and follow-through
Passion for delivering thoughtful, human-centered service
Preferred
Experience with Dentrix or similar dental software is a plus
Benefits
Health Benefits: Medical, dental, vision, and telemedicine options — with Tend covering a significant portion of premiums
Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included
Financial Benefits: 401(k) with company match, HSA/FSA options
Paid Time Off: Generous PTO that grows with your tenure + paid holidays
Extra Coverage: Company-paid life and disability insurance, with voluntary add-ons like accident and critical illness protection
Resources: Access to our Employee Assistance Program and additional discounts
Company
Tend
Tend is a technology-driven dental company that provides hassle-free, personalized, and straightforward dental services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$198MKey Investors
AdditionGoogle VenturesRedpoint
2021-04-12Series C· $125M
2020-10-01Series B· $37M
2019-10-08Series A· $20.5M
Leadership Team
Andrew Grover
Co-Founder
Recent News
2025-08-01
Company data provided by crunchbase