Körber · 3 months ago
Customer Service Technician II
Irving, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expKörber is a pioneering company in cutting-edge sorting technology and solutions for mail and parcel automation. The Customer Service Technician II will respond to service calls, assist in equipment installation, perform maintenance, and collaborate with various teams to ensure optimal system performance.
Digital MediaMachinery ManufacturingManufacturingPharmaceuticalSupply Chain ManagementWarehouse Automation
No H1B
Responsibilities
You will respond to service calls to assess and restore the performance of installed systems and equipment, both during installation and in post-installation operational phases
You will participate in equipment installation, trial runs, testing, repairs, and overhauls of both parcel and postal logistics systems, ensuring compliance with project specifications and safety standards
You will assist in training customers on the operation, care, and preventive maintenance of installed equipment and systems
You will perform preventive and corrective maintenance on tools, test equipment, and installed systems, documenting all inspections, maintenance activities, repairs, and failures
You will recommend modifications or improvements to enhance system functionality, reliability, and efficiency
You will support performance evaluations of installed systems based on field data, identifying trends and opportunities for improvement
You will identify technical issues as they occur and take appropriate, timely actions to resolve them safely and effectively
You will collaborate with project management, engineering, and customer service teams to ensure seamless project delivery and sustained system performance
Qualification
Required
You have exposure working with Allen Bradley and Siemens family PLCs
You have experience working with PLC's HMI's VFD's, MCC's and electrical power distribution systems
You have an understanding on Ethernet/IP, Profinet, Profibus, ASI Bus, and Modbus TCP industrial control/IT networks
You have proficiency in electrical troubleshooting and problem-solving in industrial environments
You have skilled in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
You have strong written and verbal communication skills, with the ability to clearly document technical work and interact effectively with customers
You have self-motivated, proactive, and willing to take on new challenges and tasks
You have worked independently or as part of a team in a fast-paced environment with minimal supervision
You have willingness to travel on short notice and spend up to 50% of work time traveling, including extended periods away from home
You have availability to work during off-hours, including weekends, holidays, and alternate shifts
You have high school diploma or equivalent required; trade school certification or associate's degree in mechanical, electrical, or electromechanical technology preferred
You have minimum of 2 years' experience troubleshooting electromechanical and/or mechanical equipment, with some experience in automated material handling systems preferred
Preferred
You have trade school certification or associate's degree in mechanical, electrical, or electromechanical technology preferred
You have Bachelor's degree in engineering is a plus
You have some experience in automated material handling systems preferred
Benefits
Flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
Access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match of up to six percent
Several company-paid benefits, including vision insurance, short and long-term disability, basic life insurance plans, and educational and employee assistance programs
Company
Körber
We are Körber – an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$477.5MKey Investors
Kohlberg Kravis RobertsDZ BANK
2022-01-11Acquired
2021-12-14Private Equity
2020-11-30Debt Financing· $477.5M
Recent News
2025-12-04
2025-08-27
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