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Scale AI · 1 day ago

IT Support Engineer

Washington, DC

Full-time

Onsite

Entry, Mid Level

$76K/yr - $95K/yr

2+ years exp

Scale AI is seeking a highly capable IT Support Engineer to join our Public Sector IT team and deliver exceptional technical support across a secure, fast-paced environment. In this role, you’ll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security-first mindset.

AI InfrastructureArtificial Intelligence (AI)Data Collection and LabelingGenerative AIImage RecognitionMachine Learning

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access

Provide general IT support to all global Scale employees

Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)

Own IT asset management and ensure accurate and actionable records are kept of required equipment

Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management)

Create and update technology documentation for internal IT teams and for Scale employees

Must be willing to be in-office 100% of the time

Qualification

Google WorkspaceSlackZoomAzure AD/M365Hardware troubleshootingMDM ServicesZoom RoomsTicketing systemsScripting languagesSecurity mindsetCustomer serviceCompliance frameworksDocumentation practices