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Tompkins Community Bank · 22 hours ago

Fraud Quality Assurance and Controls Supervisor

Ithaca, NY

Full-time

Onsite

Mid, Senior Level

$71K/yr - $81K/yr

6+ years exp

Tompkins Community Bank is seeking a Fraud Quality Assurance and Controls Supervisor to oversee the quality and integrity of fraud detection and prevention activities. The role involves supervising quality assurance reviews, monitoring internal controls, and collaborating with teams to enhance fraud mitigation strategies and ensure compliance with regulations.

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Responsibilities

Supervise and conduct quality assurance reviews of fraud analyst actions, including SAR/No SAR filings, ensuring accuracy, timeliness, and regulatory compliance

Monitor and evaluate internal controls related to fraud detection and identity theft processes; recommend and implement enhancements

Maintain and update fraud-related process documentation, including procedures, workflows, and control matrices

Support periodic testing and validation of fraud detection systems (e.g., Verafin), ensuring rule effectiveness and system integrity

Collaborate with the Fraud Operations Manager to develop and refine fraud performance metrics and dashboards

Assist in training fraud analysts and other staff on fraud detection procedures, red flags, and compliance requirements

Serve as a liaison with AML/CFT Compliance, IT, and other departments to ensure alignment of fraud controls and reporting

Participate in fraud risk assessments and contribute to the development of mitigation strategies for emerging threats (e.g., synthetic identity, Zelle fraud)

Ensure second-line oversight and documentation of fraud-related controls and procedures

Support internal and external audits and regulatory examinations related to fraud operations

Maintain awareness of industry trends and regulatory changes affecting fraud and identity theft controls

Perform other duties as assigned

Qualification

Fraud preventionFraud detectionInvestigative skillsCertified Fraud ExaminerBanking software proficiencyTraining abilityRegulatory complianceLeadership skills

Required

Associates Degree or six (6) years of progressively responsible experience in fraud prevention, detection and investigations within financial institutions required

Ability to learn, perform and train complex processes to meet specific procedures, policies and regulations that govern the company

Strong investigative skills with the ability to analyze complex situations, identify suspicious activities, and make sound decisions

In-depth understanding of relevant regulations, including those related to fraud prevention, consumer protection, and financial security

Demonstrated ability to lead, coach, and develop others, fostering a culture of continuous learning and improvement

Proficient in using banking software, fraud detection tools, and other relevant technological platforms

Preferred

Professional certifications such as Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI), or Certified Cyber Crime Investigator (CCCI) are highly desirable