BuildingReports · 2 months ago
Success Manager - East Region
Atlanta Metro
Full-time
Onsite
Mid Level
3+ years expBuildingReports leverages innovative technology to improve the building safety inspection process. The Member Success Manager is responsible for ensuring the successful deployment, growth, and retention of the membership in their territory, requiring excellent planning, organization skills, and the ability to travel extensively within the assigned region.
ElectronicsInformation ServicesInformation Technology
Responsibilities
Consult with members regarding BuildingReports technology and best practice procedures
Demonstrate BuildingReports technology and best practice procedures in-person and online to members’ staff and existing or prospective customers
Attend regional and national trade shows and conferences to introduce, demonstrate, and market new, improved, and upgraded services
Act as the liaison for Service Members within the region
Assist members’ and sales staff on calls to existing and prospective customers
Attend trade shows, forums, and lunch and learn sessions with members
Maintain mailing lists and internal contact systems
Provide member feedback directly to the management team
Maintain an understanding of all service companies within the region, both in and out of the network
Acknowledge and resolve member issues; escalate to the management team as necessary
Provide marketing tools and assistance
Assist members in meeting all local, regional, and national requirements
Organize presentations and demonstrations for local and regional chapters
Collaborate with network members to establish partnerships for local, regional, and national accounts
Provide sales and reselling tools and training
Required travel within the region, approximately three weeks per month
Qualification
Required
Minimum of three (3) years of experience in business-to-business (B2B) sales, preferably in channel sales, account management, and/or customer success
Exceptional verbal and written communication skills
Outstanding interpersonal and customer service abilities
Superior organization skills
Robust analytical and problem-solving aptitude
Proficiency in navigating high-pressure and occasionally stressful environments effectively
Proficiency in utilizing SalesForce or equivalent software
Preferred
Bachelor's degree or equivalent
Experience in the fire and safety industry
Familiarity with BuildingReports technology
Experience in Account Management and/or Customer Success within the Software as a Service (Saas) industry
Benefits
Medical, dental & vision insurance
Life & disability insurance
401K matching plan
Company holidays and paid time off
Parental leave
Competitive salary plus commission compensation plan
Vehicle reimbursement plan
Company
BuildingReports
BuildingReports has been committed to providing the most trusted inspection solutions.
11-50 employees
Funding
Current Stage
Early StageRecent News
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