Apply on Employer Site

Mountainside · 1 month ago

Business Operations Intern

Canaan,CT,US

Internship

Onsite

Intern

Mountainside Treatment Center is a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. The Business Operations Intern provides administrative and operations support to the Program Development department, assisting with front desk responsibilities and internal projects related to documentation and workflows.

Addiction TreatmentBiotechnologyHealth Care

Responsibilities

Draft, format, and proofread program materials including SOPs, workflows, slide decks, and policy documentation

Submit and track Aura EMR tickets, documenting issues, gathering details from site staff, and monitoring resolution

Assist with collecting data and preparing summary reports for projects and leadership review

Help coordinate meetings, take notes, and organize follow-up tasks

Maintain shared drives, document repositories, and version control of departmental materials

Provide front desk coverage as needed, including greeting clients, answering phones, and responding to inquiries

Assist with scanning, uploading, and maintaining client documentation in the EMR

Support daily administrative operations to ensure smooth clinic functioning

Maintain a professional and welcoming environment for clients and staff

Navigate and use Aura EMR, Salesforce, and related internal systems to maintain accurate records for compliance standards and auditing

Update trackers, templates, and dashboards as directed by Program Development leadership

Support research on best practices and process improvements for outpatient programs

On-site presence required, this is not a remote position

May involve travel between clinic sites for training and support

Qualification

Healthcare AdministrationEMR SystemsMicrosoft Office SuiteDocument EditingOrganizational SkillsWritten CommunicationAttention to Detail

Required

Currently enrolled in a college or university program (Healthcare Administration, Business, Public Health, or related field preferred) required

Strong organizational skills with exceptional attention to detail

Proficient in Microsoft Office Suite; familiarity with EMRs or CRM platforms a plus

Strong written communication, formatting, and document editing skills

Ability to work in a fast-paced healthcare environment with sensitive information

Ability to maintain confidentiality and follow HIPAA and compliance

This internship is designed for students who are looking to earn academic credit while gaining hands-on experience. Eligible candidates must be able to receive school credit through their academic program