Senior IT Analyst jobs in United States
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Argenta · 1 month ago

Senior IT Analyst

positionShawnee, Kansas, United States
timeFull-time
remoteOnsite
senioritySenior Level

Argenta is a global team dedicated to healthier animals, seeking a Senior IT Analyst to provide high-quality support and technical expertise. The role involves troubleshooting, service delivery, user support, and ensuring efficient operation of systems and technology across the organization.

ManufacturingMedicalPharmaceuticalVeterinary

Responsibilities

Provide high-quality IT support across Argenta, owning BAU tickets, incidents, and requests within SLA while maintaining strong customer satisfaction
Administer and manage the ServiceDesk, ensuring issues, changes, and requests are actioned, documented, and escalated appropriately
Support and maintain Argenta’s information systems, communication networks, and end-user computing environments (Windows, Microsoft 365, AD, smart devices, etc.)
Work on technology-related projects for both IT and business units, supporting delivery, implementation, and continuous improvement activity
Contribute to IT security, infrastructure tasks, and compliance activities (including GMP, Data Integrity, and safety requirements)
Actively identify opportunities to improve systems, processes, and workflows — helping teams work more efficiently through better use of technology
Maintain personal KPIs, complete mandatory training, and support vendor SLAs while demonstrating high standards of professionalism and service

Qualification

IT supportTroubleshootingActive DirectoryMicrosoft 365Networking fundamentalsCustomer serviceProblem-solvingCommunication skills

Required

Relevant IT qualification (or working toward relevant certifications in IT, service management, or specialised technology areas)
Strong troubleshooting skills across Windows OS, Microsoft Office, Microsoft 365, and core business applications
Experience with AD domain services, virtualisation concepts, DNS/DHCP, print/file services, and LAN/WAN networking fundamentals
Hands-on support experience with computer hardware, peripherals, and smart devices (Windows/iOS/Android)
Excellent communication, customer-service mindset, and the ability to work both independently and collaboratively
Strong problem-solving capability with the ability to learn new technologies quickly and maintain high levels of professionalism

Benefits

Great benefits

Company

Argenta

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Argenta is a contract research organization (CRO) and contract manufacturing organization (CMO) specializing in animal health.
dateFounded in 2006
location
Auckland, Auckland, NZL
people-size501-1000 employees
web-link
https://www.argentaglobal.com/

Funding

Current Stage
Late Stage
Total Funding
$30M
Key Investors
Novaquest Capital Management
2021-05-20Private Equity· $30M

Leadership Team

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Will Downie
CEO
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