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MedCare Equipment Company, LLC · 1 month ago

Customer Service Associate - Resupply

Greensburg,PA,US

Full-time

Onsite

New Grad, Entry Level

MedCare Equipment Company, LLC is dedicated to providing durable medical equipment supplies, and they are seeking a Customer Service Associate (CSA) I – Resupply. The CSA I will handle customer orders, field calls from patients and caregivers, and ensure accurate order processing while delivering superior customer service.

Health CareHospitalMedicalMedical DeviceService Industry

Responsibilities

Professionally handle incoming calls from patients, caregivers, and providers. Gather all required data, carefully take orders, assist with any inquiries, and provide excellent customer service

Validate patient details and enter all information and documentation into the system accurately

Obtains all appropriate documentation from patient and referral sources including script, PARs, Face to Face notes (F2F) and WOPD prior to dispensing orders. Reaches out to the appropriate party if documentation or information is missing

Contact patient after receipt of order to verify demographics and insurance coverage. Make edits and adjustments to insurance information according to MedCare’s processes. Follows-up with patient or referral source as needed

Communicate financial responsibility to patients and family. Process payments and co-pays via credit/debit card or e-check prior to releasing an order

Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action. If unable to resolve, document it for escalation to the person or department best suited to handle

Works open to do and task list when assigned. Completes tasks in a timely manner

Cross-train within the department and be willing to take on a variety of tasks to support the entire department

All other duties as assigned

Qualification

Healthcare experienceData entry skillsInsurance guidelines knowledgeMS Office proficiencyMedical terminology knowledgeOrganizational skillsTime management skills

Required

High School Diploma or GED

Demonstrated PC skills with proven data entry experience

Proficient in MS Office, especially Word and Excel

Strong organizational and time management skills

Sitting for extended periods of time

Manual dexterity for typing and writing

Ability to read small print and view a computer screen for prolonged periods

Ability to lift, push, pull, or carry objects up to 20 pounds

Able to wear over-ear headsets for majority of workday

Preferred

Previous experience in healthcare or durable medical equipment and supplies preferred

Previous experience dealing with insurance guidelines, medical terminology/diagnosis, and extracting data from EMR's to expedite order processing preferred