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Capital Group · 1 day ago

Senior Manager, Global Digital Communications

Los Angeles, CA

Full-time

Onsite

Senior Level, Lead/Staff

$179K/yr - $304K/yr

10+ years exp

Capital Group is a leading investment management firm, and they are seeking a Senior Manager, Global Digital Communications to lead a team and shape the internal digital channels. The role involves developing strategic communication plans, collaborating with various departments, and enhancing employee engagement through innovative digital solutions.

Financial Services

Comp. & Benefits

Responsibilities

Leading strategic communication initiatives that put Capital Group at the forefront of digital innovation and AI transformation; Shaping and managing Capital Group’s internal digital channels and communications frameworks, ensuring they deliver timely, relevant, and impactful content

Supporting Capital’s business priorities through communications planning with measurable outcomes, while influencing key stakeholders to embrace new and fresh ideas

Lead the development and execution of comprehensive communication plans spanning multiple teams and functions, driving connectivity and collaboration to ensure alignment with the LTSP and CG business priorities, as well as GC ways of working

Collaborating cross-functionally with stakeholders and partners across IT, HR, Legal, and the business leadership to design and implement solutions that enhance associate engagement and information flow. Anticipate stakeholder needs proactively to build trust through reliability and foresight

Identifying and addressing stakeholder issues promptly and effectively, using strategic thinking and prior experience to propose practical solutions and following through to ensure resolution—reinforcing accountability and responsiveness

Mentoring and inspiring your team, fostering a culture of innovation and professional growth within the Global Communications organization. Setting the tone as a culture carrier who leads by example helping to shape a collaborative working environment

Modeling confident, clear decision-making, acting as a trusted partner and strategic advisor in support of stakeholders and business priorities, while setting the direction for communications initiatives in line with broader business priorities and empower team members to deliver

Leading multiple projects and workstreams providing clear direction and demonstrating empathy

Leading projects with a focus on stakeholder alignment and measurable outcomes —defining scope, setting direction, and ensuring timely, high-quality delivery. Making strategic recommendations for resourcing and budgeting to enable success

Demonstrating accountability by managing risks, driving executional excellence, and translating strategy into impactful communications

Qualification

Digital internal communicationsStrategic communication planningStakeholder influenceUX/UI principlesChange managementAgile workflowsTeam leadershipProject managementCollaborationCommunication skills

Required

10+ years of experience across internal communications, digital channel strategy, and/or content operations within a large, matrixed organization

Ability to improve the way information flows within an organization and a passion for creating impactful, engaging digital employee experiences

In-depth knowledge of current and emerging communications trends, channels and best practices, particularly in the digital space

Experience with UX/UI principles, change management and agile workflows

Ability to communicate effectively with technical teams, including engineers and developers, to translate business needs into clear, actionable digital communications solutions

Belief in continuous innovation as critical in an ever-changing communications landscape

Ability to inspire and mentor those in communications roles to enhance their skills and knowledge

Comfortable working in either Los Angeles, CA, Irvine, CA, or New York, NY office four days per week