Axon · 19 hours ago
Technical Support Representative (Onsite)
Atlanta, GA
Full-time
Onsite
Mid Level
$20.44/hr - $32.71/hr
3+ years expAxon is on a mission to Protect Life, focusing on safety and justice issues through their devices and cloud software. The Technical Support Representative provides first-class technical support to customers, troubleshooting technical issues and assisting with product knowledge and solutions.
ElectronicsGovTechHardwareSoftware
Responsibilities
Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions
Build and maintain subject matter expertise of all Axon products, solutions, and policies
Assist customers
Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager
Qualification
Required
3+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
Excellent verbal and written communication skills
Passion for helping people and solving problems
Proficient with Windows operating systems, mobile devices and cloud-based solutions
Strong analytical/troubleshooting skills
Proficiency with Microsoft Office
Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
Self-driven, ability to work independently and actively seeks out team needs and solution
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Preferred
Bachelor's Degree preferred or equivalent work experience
Fluency in multiple languages a plus
Benefits
401k with employer match
Accrued paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
Recent News
2026-01-09
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Company data provided by crunchbase