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Hancock Whitney · 1 month ago

Contact Center Customer Service Representative (Onsite- Covington)

Covington Annex - Covington, LA

Full-time

Onsite

Entry Level

1+ years exp

Hancock Whitney is a financial services company that provides client service support for business and retail clients. The Contact Center Customer Service Representative is responsible for delivering Five Star Service to clients via various communication channels, assisting with inquiries, and providing solutions to enhance client experiences.

BankingFinancial Services

Responsibilities

Provides Five Star service to our clients and technical assistance to answer questions and provide solutions for Online Banking, Mobile, text banking and e-pay

Supports Debit and ATM transactions to include Dispute handling and reporting/replacing lost or stolen ATM and Check cards

Identifies client financial needs, informs and recommends appropriate financial services or products on the telephone and gains customer agreement to refer to a Digital Banking team

Supports client servicing for deposits and loans

Responsible for research with general banking items to include check and statement imaging, 1099/tax information, encoding errors, and the like

Completes financial transactions; transfers between accounts, payments on loans, and initiates scheduled transfers and Account Transfer Overdraft Protection

Recommends appropriate problem resolution, service, or department as necessary for further assistance and call resolution concerning client inquiries to enhance the clients experience

Other duties and special projects as assigned by Senior Management

Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act